Lead the Site Reliability Engineering team, owning application monitoring, alert routing, and incident response for Quavo’s fraud and disputes management platform.
Responsibilities
Establish and refine the SRE operating model with Product, Infrastructure, and Support
Own detection end-to-end monitoring, alert thresholds and content
Route alerts to owning groups via PagerDuty and triage
Own the monitoring and paging stack (Datadog, Amazon CloudWatch, Snowflake-based alerting, Uptime.com, PagerDuty) and reduce toil through runbooks and automation
Run production readiness reviews and release coordination
Lead Tech SRE to join an application squad and act as the technical reference for reliability, exploitability, observability, performance, and resilience of applications.
Locations (2)
Rennes, Brittany, France
Nantes, Pays Loire, France
Responsibilities
Garantir la fiabilité et l’exploitabilité des applications en production
Anticiper les risques liés à la disponibilité, aux performances et la résilience
Intégrer les exigences du RUN dès les phases de conception et de réalisation
Définir et améliorer la supervision, les métriques, les logs, les sondes et les alertes
Automatiser les opérations techniques, les contrôles et les déploiements
Lead the reliable, secure, and recoverable operation of Cambridge’s business-critical applications and production services, establishing ownership, standards, and governance across support, database, and application operations.
Responsibilities
Provide direct and indirect leadership for production support, database services, and application-operations and release-support capabilities
Plan workforce, recruit, coach, manage performance, succession, and professional development
Allocate resources, manage on-call and release coverage, cross-train staff
Advises senior leaders on application risk, investment priorities, and service health
Create governance for service ownership, demand, prioritization, releases, and performance
Requirements
Bachelor’s degree in information technology, engineering, computer science, business, or equivalent
The Operations Engineer provides technical solutions to exceptionally difficult problems, addressing day-to-day customer issues, application problems, and infrastructure like network, servers, and cloud.
Responsibilities
Monitor messaging application performance and availability
Provide technical support for multiple messaging platforms
Troubleshoot and resolve application issues
Deploy updates, patches, and configuration changes to messaging systems
Maintain documentation for operational procedures and troubleshooting guides
Requirements
Bachelor’s degree in computer science, electronics, telecommunication, or equivalent work experience
Site Reliability Engineering LeadQuavo Fraud & Disputes · Remote, US