The Sr. Technical Support Engineer is a strategic customer advisor and the internal voice for our customer base within a highly technical area of Docusign's Intelligent Agreement Management platform (IAM). The role acts as a technical domain expert between customers and all functions within Docusign to resolve technical support inquiries.
Responsibilities
Provide outstanding technical support for the Docusign ecosystem and associated services
Handle escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products, including API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi-product workflows
Own customer issues to engineering interface to resolve technical bugs and influence development roadmap
Use broad technical product expertise within Docusign ecosystem areas to help customers increase adoption
Identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to improve the customer experience
Senior technical advisor for partners integrating with NinjaTrader APIs, providing expert guidance on authentication, endpoints, data models, and architectural best practices.
Responsibilities
Serve as the senior technical point of contact for partners integrating with NinjaTrader APIs, providing expert guidance on authentication, endpoints, data models, and architectural best practices
Partner directly with external engineering teams to debug complex integration issues, conduct code reviews of their implementations, and accelerate time-to-production
Collaborate closely with Technical Account Managers to deliver a seamless partner experience, translating business requirements into technical solutions and providing real-time support during critical integration milestones
Diagnose and resolve complex API issues spanning WebSocket connections, REST endpoints, and real-time data feeds, often under time pressure with high-value partners
Own the quality standard for API support, establishing best practices for troubleshooting, documentation, and partner communication that the broader team can follow
Provide technical support to e-commerce customers and internal users of supply chain tools.
Compensation
Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE.
Responsibilities
Manage the full lifecycle of support issues from initial report to final resolution
Provide Tier 1 and Tier 2 technical support for e-commerce transactions, B2B portal access, and internal application functions
Conduct technical onboarding sessions for new B2B clients and internal teams
Manage the support queue in an internal ServiceNow-like system and maintain documentation
Act as liaison between users and engineering teams, escalating complex bugs and verifying fixes
The Senior Adobe Analytics Developer will help architect and lead the execution of a robust, end-to-end data orchestration framework across Ford’s global digital ecosystem.
Compensation
This position is a salary grade 5 – salary grade 8 and ranges from $68,300-$192,900.
Responsibilities
Contribute to the evolution of Ford's enterprise tagging strategy, measurement standards, and common data collection frameworks
Create and maintain tagging specifications, SDRs, PV documents, and measurement requirements in line with established standards
Partner with Product, UX, Engineering, Analytics, and Marketing teams to design and implement scalable measurement solutions for new and evolving digital experiences
Serve as a subject-matter expert on Adobe Analytics, Launch, and Web SDK, sharing knowledge and tagging best practices
Administer and configure Adobe Analytics and Adobe Launch implementations
Lead full stack software engineering for customer‑facing SaaS products, owning design, implementation, and operational readiness across frontend and backend.
Locations (2)
Bangalore, Karnataka, India
India
Responsibilities
Design, build, and evolve scalable full stack product features and customer‑facing cloud applications.
Own complex product capabilities end‑to‑end, from detailed technical design through frontend and backend implementation to production readiness.
Remain deeply hands‑on, writing high‑quality code and solving complex technical problems across the stack.
Partner with Architects, Product and UX to translate customer needs and product direction into production software.
Improve the reliability, performance, security, observability, testability and maintainability of our applications and services.
Lead QA activities on multiple client projects, creating and executing test plans, maintaining regression suites, and using AI tools for test design and automation.
Locations (2)
Cohoes, New York, United States
United States
Compensation
Competitive base salary + bonus
Responsibilities
Plan and perform QA activities on multiple client projects, from requirements review through release.
Create, execute and maintain test plans, test cases, regression suites, test results and requirements traceability documentation.
Perform functional, exploratory, integration, API, browser compatibility and release testing as required by the project.
Create, execute, troubleshoot and maintain automated regression tests using established testing standards and good coding practices.
Use AI tooling to assist with test design, documentation and automation. Review and validate generated work for accuracy, appropriate coverage and maintainability.
Provide advanced technical support to customers and partners for Prisma Access Browser, ensuring optimal product performance and resolving complex technical issues.
Responsibilities
Provide advanced technical support to customers and partners for Prisma Access Browser.
Deliver configurations, troubleshooting, and best practices to customers, ensuring optimal product performance.
Manage support cases to ensure issues are recorded, tracked, resolved, and that follow-ups are completed in a timely manner.
Perform fault isolation and root cause analysis for complex technical issues.
Proactively collaborate with Engineering, QA, and Product Management to resolve issues and enhance product offerings.
Requirements
Bachelor's degree in a technical field or equivalent military experience
Provide outstanding technical support for the Docusign ecosystem and associated services, troubleshoot complex technical issues, and act as a technical domain expert between customers and internal teams.
Compensation
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Responsibilities
Provide outstanding technical support for the Docusign ecosystem and associated services
Handle escalated cases of incoming support channels to troubleshoot issues customers face when using Docusign products
Own customer issues to engineering interface to resolve technical bugs and influence development roadmap
Use broad technical product expertise within Docusign ecosystem areas to help customers increase adoption
Use support tools and resources vital to get the job done, including Salesforce, Jira, Docusign proprietary logging systems, browser developer tools, internal admin console, SQL, and text analysis tooling
Requirements
Bachelor of Science degree in a Computer Science, Engineering, or related technical subject area
System Tester responsible for manual and automated testing, defect management, and test planning in an insurance environment.
Compensation
The monthly salary range for this role is between 9600 and 13000 Gross RON.
Responsibilities
Analyze functional specifications and business requirements to identify potential weaknesses, define test coverage, and develop comprehensive test plans
Maintain traceability between business requirements, test cases, test results, and reported defects
Identify and document defects in the defect management system
Verify test environments, access rights, and test data are ready before execution
Execute manual functional and non-functional tests in specific test environments
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field
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