Support the Customer Programme and wider Customer Excellence teams with embedding new regulatory processes, translating regulatory requirements into practical business processes and developing meaningful data metrics, reporting tools and improvement actions.
Responsibilities
Embed new regulatory processes
Translate regulatory requirements into practical business processes
Develop data metrics, dashboards and reports
Ensure data accuracy and identify errors or inconsistencies
Validate and challenge underlying data
Requirements
Tertiary qualification in business analysis, commerce, data analytics, compliance or a related discipline
As an Automation Analyst, you will help shape a new enterprise IT automation program designed to reduce operational toil, improve reliability, and enable intelligent, scalable operations.
Responsibilities
Partner with IT, platform, SRE, and operations stakeholders to identify, assess, and prioritize automation opportunities aligned with program objectives.
Analyze current-state processes, operational pain points, reliability risks, failure patterns, dashboards, and service metrics to shape outcome-focused automation use cases.
Translate ambiguous business and technical requirements into clear user stories, acceptance criteria, and high-quality Jira work items with strong traceability.
Collaborate with Automation Architects and delivery teams to confirm feasibility, readiness, and expected value before development begins.
Define and track KPIs that measure automation performance, adoption, operational improvement, and business impact across the delivery lifecycle.
Lead technology enablement for Employee Relations, Compliance, Health and Safety, and related governance functions, translating business needs into technology solutions and driving operational excellence.
Compensation
Salary range is expected to be between $85,300.00 CAD - $135,300.00 CAD
Responsibilities
Serve as primary technology advisor for Employee Relations, Compliance, and Health and Safety stakeholders
Develop business cases and roadmap plans for new capabilities
Facilitate stakeholder workshops and requirements gathering
Translate business needs into user stories and acceptance criteria
Lead User Acceptance Testing and validation activities