Maintain and grow the ecosystem of DM Partners by developing and executing joint business plans, preparing detailed proposals, attending customer visits and trade shows, and supporting partners as the primary link between DM and our partners.
Responsibilities
Maintain and grow DM Partner ecosystem
Develop and execute joint business plans
Prepare detailed proposals to help partners win deals
Attend customer visits and trade shows with partners
Sign up new partners from inbound leads or prospecting within an assigned territory
Requirements
Bachelor's degree in business, technology, or an industry-relevant field
Set appointments from warm leads and confirm appointments via phone calls, emails, texts, or other communication channels to ensure seamless client satisfaction.
Compensation
Bonuses up to 50% of pay: bonuses for setting and confirming high quality appointments, bonuses for sales, bonuses for calendar management.
Responsibilities
Set appointments from warm leads
Confirm appointments via phone calls, emails, texts, or other communication channels
Maintain accurate records of client interactions and update client information in our database
Manage the calendar to keep the sales schedule full
Collaborate with the sales and operations teams to ensure seamless communication and client satisfaction
The Global Customer Service Senior Manager - High Impact Customer Service is responsible for overseeing the strategic direction and day-to-day operations of the customer service department, leading a team of managers and supervisors to deliver exceptional service and drive performance results.
Compensation
Base Range
$140,000—$165,000 USD
Responsibilities
Develop and implement strategic initiatives to optimize departmental performance, enhance the customer experience, and achieve organizational goals.
Lead and mentor a team of customer service managers and supervisors, providing guidance, support, and professional development opportunities.
Set and monitor departmental KPIs and service level agreements, identifying areas for improvement and implementing strategies to drive performance excellence.
Partner with analytics resources and leverage available data to identify trends and opportunities that increase resolution rates and reduce customer contacts.
Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness.
Requirements
Nice to have: Analytical skills
Nice to have: Experience working in a performance-driven culture
Customer Service Representative to be the friendly, reliable voice our customers reach by phone and video call, answering questions, solving problems, keeping accounts organized, and handling light collections follow-up.
Compensation
$18.00 - $20.00/hr based on experience
Responsibilities
Answer inbound calls and video calls promptly, professionally, and with a positive attitude
Listen to customer questions and concerns, troubleshoot issues, and find the right solution
Make outbound follow-up calls to resolve open issues and confirm customer satisfaction
Look up, update, and document customer accounts accurately in our computer systems
Keep track of open cases, callbacks, and deadlines so nothing falls through the cracks
Requirements
High school diploma or GED
Nice to have: Experience at a wireless carrier
Nice to have: Experience at an electronics retailer
Nice to have: Experience in tech support or in-home service
The Client Engagement Manager provides a critical link between Palco and its various partners nationwide, serving as the one-call, one-stop solution for State and MCO Partners regarding program questions and issues.
Responsibilities
Provide constant and ongoing support to the assigned State and MCO partner staff for program operations and health
Field questions, issues, and participant problems reported to program partners and Palco staff
Take a proactive approach for creating and suggesting resolutions to issues/concerns for clients and partners
Lead and facilitate high strategy meetings both internal and external
Provide expert level information of program rules and policies across all departmental workflows
Requirements
Bachelor’s degree in human services, social work, health care policy/administration, business administration, business management, or a related field preferred
Master’s degree or minimum of 4 years’ relevant work experience preferred
Develop and implement strategic account management plans to drive revenue growth and customer satisfaction.
Compensation
$73,875.00 - $98,500.00
Responsibilities
Develop and implement strategic account management plans to drive revenue growth and customer satisfaction.
Oversee a team of account managers, providing guidance, training, and performance evaluations to ensure high standards of service and sales performance.
Collaborate with cross-functional teams to align account strategies with overall business objectives and market trends.
Conduct regular account reviews and risk assessments to identify opportunities for upselling, cross-selling, and retention strategies.
Negotiate complex contracts and agreements with key clients, ensuring terms are favorable and aligned with company objectives.
Responsible for developing new business and further expanding relationships with end user accounts and current customers. Supports the sales team in various ways by assisting with training and helping develop new salespeople, as needed.
Compensation
Salary range: $30k-$150k per year. Average commission: $10k-$150k+ per year.
Responsibilities
Prospect and develop new and existing vendor and or end user customer relationships
Drive originations and or gross margin to stated objectives
Collects and analyzes information regarding customer's income, assets, investments, or debts
Provides appropriate financing solutions which address customers’ individual needs after assessment of customer’s experience, assets, debt, and experience with financing products
Works with small and mid-size businesses to assist in securing funding by analyzing the advantages and disadvantages of different financial products
As a Sales Support Specialist, you will play a crucial role in supporting our sales team by addressing customer inquiries, processing orders, and ensuring a seamless customer experience.
Responsibilities
Primary point of contact for customers, addressing inquiries, processing orders, and providing detailed product information.
Managing and tracking customer requests from initial inquiry through production and delivery, ensuring accuracy and timely fulfillment.
Processing order modifications, cancellations, and returns accurately and efficiently.
Managing ongoing quote follow-ups by regularly updating reports, tracking status changes in customer databases and coordinating with third-party vendors.
Collaborating with internal departments such as customer service, logistics, and finance to streamline processes and enhance customer experience.
Requirements
Bachelor’s degree or an equivalent combination of education and experience.
The Customer Experience Specialist will be the first point of contact for homeowners interested in roofing services, helping turn inbound inquiries and outbound follow-ups into scheduled appointments, and assisting existing customers.
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