Provide advanced technical and operational support for strategic Premier customers, resolving complex issues, managing escalations, and ensuring service commitments.
Responsibilities
Support assigned Premier customers by following customer-specific processes, workflows, communication protocols, escalation procedures, and system requirements.
Develop and maintain detailed knowledge of assigned customer environments, operational requirements, service commitments, support expectations, and business processes.
Manage customer requests through Konica Minolta and customer-specific systems while ensuring complete and accurate documentation.
Process advanced supply and materials requests in accordance with established operational processes and customer-specific requirements.
Independently troubleshoot and resolve advanced printing, scanning, connectivity, driver, software, authentication, and workflow-related issues.
Requirements
High School Diploma or equivalent
Nice to have: ServiceNow experience
Nice to have: CXOne experience
Nice to have: SAP experience
Nice to have: Experience supporting enterprise customers
Provide advanced technical and operational support for strategic Premier Service Desk customers, resolving complex issues, managing escalations, and ensuring contractual service commitments are met.
Responsibilities
Support assigned Premier customers by following customer-specific processes, workflows, communication protocols, escalation procedures, and system requirements.
Develop and maintain detailed knowledge of assigned customer environments, operational requirements, service commitments, support expectations, and business processes.
Manage customer requests through Konica Minolta and customer-specific systems while ensuring complete and accurate documentation.
Process advanced supply and materials requests in accordance with established operational processes and customer-specific requirements.
Independently troubleshoot and resolve advanced printing, scanning, connectivity, driver, software, authentication, and workflow-related issues.
Requirements
High School Diploma or equivalent
Nice to have: 5+ years of experience in customer service, service desk, help desk, technical support
Nice to have: Experience supporting enterprise customers, customer-specific service requirements, or contractual service commitments
Nice to have: ServiceNow, CXOne, SAP experience
Nice to have: Experience supporting business equipment or office technology
Skills
Service Desk Specialist
Konica Minolta Business Solutions, U.S.A., Inc. · Posted Nov 10, 2026
Provide advanced technical support and case management for Konica Minolta service desk, handling customer incidents, service requests, and operational issues across print, device, and connectivity environments.
Responsibilities
Manage assigned queues of escalated customer incidents, service requests, and operational issues
Perform advanced troubleshooting, root cause analysis, and cross-functional research to resolve complex technical and operational issues
Document troubleshooting activities, findings, and resolutions within the ITSM platform
Collaborate with internal service, technical, billing, and supply chain teams to achieve timely resolution
Escalate complex issues requiring engineering, development, or specialized support involvement
Requirements
High School Diploma or equivalent
Nice to have: ServiceNow, CXOne, SAP experience
Nice to have: Experience supporting business equipment or office technology
Provide advanced technical support and case management for Konica Minolta devices and services, resolving escalated incidents and coordinating with cross‑functional teams.
Responsibilities
Manage assigned queues of escalated customer incidents, service requests, and operational issues
Perform advanced troubleshooting, root cause analysis, and cross‑functional research to resolve complex technical and operational issues
Document troubleshooting activities, findings, and resolutions within the ITSM platform
Collaborate with internal service, technical, billing, and supply chain teams to achieve timely resolution
Escalate complex issues requiring engineering, development, or specialized support involvement
Requirements
High School Diploma or equivalent
Nice to have: ServiceNow, CXOne, SAP experience
Nice to have: Experience supporting business equipment or office technology
Provide advanced technical support and case management for Konica Minolta devices and services, resolving escalated customer incidents and coordinating with cross-functional teams.
Responsibilities
Manage assigned queues of escalated customer incidents, service requests, and operational issues
Perform advanced troubleshooting, root cause analysis, and cross-functional research to resolve complex technical and operational issues
Document troubleshooting activities, findings, and resolutions within the ITSM platform
Collaborate with internal service, technical, billing, and supply chain teams to achieve timely resolution
Escalate complex issues requiring engineering, development, or specialized support involvement
Requirements
High School Diploma or equivalent
Nice to have: ServiceNow
Nice to have: CXOne
Nice to have: SAP
Nice to have: experience supporting business equipment or office technology
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person.
Responsibilities
Attend Excel and Elevate – New Employee Training (E&E)
Comply with all Credit Union policies and regulatory requirements
Ensure all member information remains confidential
Follow all security and control procedures
Serve members by processing transactions in the appropriate system and balancing a cash drawer
Telecom Engineer provides engineering support and consultation for the design, development, and implementation of technical solutions within the company’s telephony and contact center telecommunications environments.
Responsibilities
Analyze existing and proposed telephony and contact center telecommunication environments and applications
Provide advanced level infrastructure support and testing for system patching, hardening, and hardware/software upgrades
Maintain high level understanding of the company’s applications, telecommunications and data system integration
Interact with vendors to locate opportunities and improvements and drive resolution
Support the telecommunications infrastructure team 24x7 to minimize impacts of incidents, changes, upgrades, and installs
Requirements
Bachelor’s degree in computer information systems, Telecommunications, or related technical field
Nice to have: NICE/CXOne training and certifications
