IT Specialist responsible for managing and troubleshooting virtual hearings and meetings for a legal team.
Responsibilities
Coordinate and manage the master calendar for virtual hearings, scheduling Webex sessions and sending secure invitations to all participants.
Configure meeting-specific security settings, including enabling waiting rooms, requiring passwords, and locking meetings once proceedings begin to prevent unauthorized entry.
Conduct pre-meeting tech checks with attorneys and external participants to ensure their cameras, microphones, and screen-sharing capabilities are working properly before the session starts.
Assign Webex roles (Host, Co-host, Presenter) to the appropriate legal team members prior to the start of the hearing.
Monitor the Webex waiting room/lobby, verify the identity of attendees, and admit authorized participants into the meeting.
Provide white‑glove technical support to executives and senior leadership in a professional IT environment, including desktop and laptop hardware, software, and connectivity issues, and support Microsoft 365, Teams, and video conferencing solutions.
Responsibilities
Provide white‑glove technical support to executives and senior leadership
Deliver end‑user technical support for desktop and laptop hardware, software, peripherals, and connectivity issues
Perform installation, configuration, repair, and preventative maintenance of personal computers and related systems
Troubleshoot and resolve software and hardware failures to maintain reliable workstation operations
Identify network problems as they relate to desktop and laptop computers
Perform network troubleshooting using tools and techniques such as ping, traceroute, packet captures, Wireshark, SNMP, syslog, and interface-level diagnostics.
Lead a team of Sales Operations Support Specialists to provide operational support to the sales team, optimize sales processes, and analyze performance data.
Responsibilities
Lead a team of Sales Operations Support Specialists which supports NRI’s Account Executives by providing client-facing quotes, booking orders, and addressing post-sales requests
Coach Sales Operations Support Specialists on NRI and partner business processes
Distribute incoming requests in service request management system, ensuring appropriate and efficient division of labor and meeting SLAs
Proactively review and escalate aging requests to ensure SLA compliance
Coordinate time off requests and coverage for team members
Requirements
Bachelor’s degree in business administration, Sales, Marketing, or a related field
Provide Tier I/II software and hardware support, troubleshoot issues, manage workstations, assist with audiovisual setups, and participate in on-call rotation.
Compensation
The pay range for this position is $22.00 - $27.00/hr.
Responsibilities
Mentor Junior IT Staff and provide end-user training on new technologies
Assist in File restores
Work with IT Infrastructure for basic network status and port activation
Escalate and collaborate with IT Team lead on critical incidents
Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure
Requirements
High school diploma or equivalent
Associates or Bachelors Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field
Health IT Specialist T1NewHelpware · Cebu, Philippines
Field Service TechnicianNewAir InfoSec, LLC · Fort Worth, US
Manager, Sales Operations SupportNRI North America · Remote
Associate IT Service Desk SpecialistAbelsonTaylor Group · Chicago, US
Customer Support TechnicianTEKsystems · Pompano Beach, US