Seeking an experienced and technically strong Senior Manager to lead Site Reliability Engineering (SRE), Application Production Support, and operational excellence for enterprise Contact Center Transformation platforms.
Responsibilities
Lead Site Reliability Engineering and end-to-end application production support for enterprise Contact Center Transformation platforms.
Manage production operations and technical support for Five9, Genesys, enterprise telephony, IVR, ACD, CTI, SIP/RTP, intelligent voice bots, and SpeechMiner.
Oversee reliability and production support for applications hosted on Google Cloud Platform (GCP).
Drive end-to-end observability using Grafana, Elasticsearch, OpenSearch, Google Cloud Monitoring, OpenTelemetry.
Lead operational support and monitoring for conversational AI, intelligent voice bots, LLM-based applications, and Agentic AI frameworks.
Dirigirá el diseño, desarrollo y la implementación de soluciones de inteligencia artificial en Google Cloud Platform, orientando a un equipo de ingenieros.
Responsibilities
Dirigir la arquitectura y la implementación de soluciones de IA y aprendizaje automático en Google Cloud Platform, garantizando la escalabilidad, la seguridad y el rendimiento
Asesorar y desarrollar un equipo de ingenieros, proporcionando orientación técnica, revisiones de código y fomentando una cultura de aprendizaje continuo e innovación.
Diseñar y optimizar la infraestructura en la nube para cargas de trabajo de IA, incluyendo flujos de datos, entrenamiento de modelos y sistemas de inferencia.
Colaborar con equipos multifuncionales, incluidos los de producto, ciencia de datos e infraestructura, para definir los requisitos técnicos y ofrecer soluciones
Establecer y aplicar las mejores prácticas para el desarrollo en la nube, incluyendo la seguridad, la supervisión y la optimización de costes.
Lead the design, implementation, and evolution of Morgan Stanley’s AWS and GCP cloud and digital asset platform capabilities, driving strategy, governance, and modernization across the Wealth Management and Investment Management Technology organization.
Compensation
Expected base pay rates for the role will be between $195,000 and $275,000 per year at the commencement of employment.
Responsibilities
Provide hands‑on technical leadership for the design, implementation, and evolution of the firm’s AWS and GCP platform capabilities, including multi‑cloud and hybrid operating models.
Define and drive the architecture, technology roadmap, and technical strategy for cloud and digital asset platforms.
Establish cloud architecture standards, guardrails, best practices, and reusable platform patterns across AWS and GCP.
Partner with engineering teams to establish secure, scalable, and resilient cloud landing zones on AWS and GCP.
Evaluate and recommend cloud services, infrastructure patterns, and operating models that align with business and technology objectives.
Requirements
Bachelor's degree in Computer Science, Engineering, or a related discipline; advanced degree preferred
Nice to have: Exposure to cloud security frameworks, compliance requirements, and risk management practices
Nice to have: Experience with platform engineering and self‑service cloud enablement models
Nice to have: Experience with public, private, and permissioned blockchain networks and Web3 technologies
Head of Emerging Technology & Transformation, VP - State Street Investment ManagementState Street · Quincy, US