Leads a team responsible for escalation management across EU9, ensuring timely and effective resolution of issues related to Amazon Logistics (AMZL) deliveries and continuous improvement initiatives.
Responsibilities
Manage and develop a team responsible for escalation management across EU9
Serve as the single-threaded owner for AMZL escalation management program execution processes
Analyze escalation trends, identify root causes, and lead cross-functional initiatives
Partner with AMZL Operations, DSP teams, and other key stakeholders to resolve complex issues
Deliver actionable reporting, business insights, and recommendations to senior leadership
Develop and maintain strong relationships with key customers, drive revenue growth, and ensure customer satisfaction as the primary point of contact for assigned accounts.
Responsibilities
Develop and maintain strong relationships with key customers
Serve as the primary contact for assigned key accounts
Collaborate closely with internal stakeholders
Develop and implement account plans
Monitor sales performance and account metrics
Requirements
Bachelor's degree in Business, Marketing, or a related field
Nice to have: Experience in pharmaceutical, healthcare, FMCG, or distribution industry
Nice to have: Experience managing large corporate or strategic customer accounts
Partner with program management and customer teams to understand contractual requirements, delivery milestones, and technical needs for current and future work.
Provide day-to-day leadership, direction, and support to floor managers, leads, and hourly teams. Conduct performance reviews, set goals, and support development plans for direct reports.
Lead daily operations for the harness manufacturing area, ensuring safety, quality, delivery, and cost objectives are met.
Develop sub-system and component designs and requirements to satisfy overall propulsion systems requirements
Perform system integration and system level trade studies to optimize designs for manufacturing, producibility and performance
Generate engineering drawings or changes as well as assembly and testing requirements
Provide direct support to suppliers, factory and the launch site to ensure production schedules are met, anomalies are resolved and operations are streamlined to improve efficiency
Perform causal analysis that leads to effective resolution and corrective actions that prevent recurrence
Requirements
Bachelor's Degree in Mechanical or Aerospace Engineering Discipline from an accredited college or university
The MLR Planning Manager orchestrates the Medical, Legal, and Regulatory process to ensure promotional and disease awareness assets are accurate, compliant, and on time for brand launches.
Compensation
The annual base pay for this position ranges from $151,081 to $226,662. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, equity-based awards for salaried roles and commissions for sales roles.
Responsibilities
End-to-End MLR Orchestration: Lead and coordinate timely review and approval of promotional and disease awareness materials, ensuring medical accuracy and regulatory compliance.
Stakeholder Leadership: Build strong, proactive partnerships across Marketing, Medical, Legal, Regulatory, Agency and Content Delivery teams.
Standards and Governance: Champion adherence to our Marketing Guide, acting as a subject matter expert on approval processes and compliance guidelines.
Day 0 Launch Readiness: Define and implement the MLR planning strategy for new product and indication launches, data releases, and label updates.
Campaigns and Events: Set the MLR planning approach for congresses and other major brand activities.
Requirements
Bachelor's degree
Nice to have: MLR process knowledge
Nice to have: Digital and Omnichannel campaigns
Nice to have: scientific and/or commercial marketplace knowledge (biopharmaceutical therapeutic)
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