Support the Restaurant General Manager by running great work shifts and meeting Taco Bell standards, taking ownership to solve problems, and guiding others.
Responsibilities
Ensure Team Members complete all assigned duties
Serve safe, quality food in a friendly manner
Ensure the restaurant is a safe place for Team Members and customers
Manage escalated and complex customer complaints from investigation through to resolution, delivering clear, considered and empathetic outcomes on behalf of our Trustee Office clients.
Responsibilities
Manage escalated and complex complaints end-to-end, investigating issues and delivering fair, considered and high-quality outcomes within SLA and legislative timeframes.
Provide an exceptional customer experience across telephone, written and face-to-face interactions, listening empathetically and communicating complex outcomes in a clear and accessible way.
Review complaint files, identify information gaps, interpret policies, procedures and product information, and engage relevant stakeholders to reach appropriate resolutions.
Prepare high-quality written responses for member, employer and client complaints, clearly explaining decisions, recommendations and outcomes.
Identify and escalate material, systemic, high-risk or sensitive complaints, including matters with potential reputational or media implications, and report instances of non-compliance.
Support and develop service operations, CSI, gross profit and expense controls in keeping with ethical business practices to return a bottom line net profit and exceed departmental budget expectations.
Responsibilities
Forecast goals and objectives for the department
Prepare and administer an annual operating budget for the service department
Train the service sales staff to tactfully handle customer inconveniences, misunderstandings and complaints
Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
Handle customer complaints that demand management's attention tactfully, promptly and with genuine concern for the customer
The Registered Nurse shall be responsible for the general supervision and coordination of activities of nursing personnel on shift, and during weekends and holidays, in order to ensure quality and continuity of patient care. This individual will utilize the nursing process in patient assessments, planning of care, and performance of care interventions. The RN will collaborate with Physicians and other healthcare clinicians in the planning and implementation of patient care.
Responsibilities
Supervise and coordinate nursing personnel on shift
Conduct patient assessments
Plan and implement patient care
Perform care interventions
Collaborate with physicians and healthcare clinicians
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