The Data Centre Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Compensation
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $23/hr - $43/hr. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
Responsibilities
Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates first line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Requirements
Bachelor's degree or equivalent in Information Technology or Computing or related field
Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.
The Manager of Network Architecture & Operations leads AgFirst's network team as a hands-on player coach, with responsibility for the architecture and day-to-day operation of the enterprise network across data centers, offices, supported Farm Credit associations, and hybrid cloud environments.
Responsibilities
Own the enterprise network architecture across data center, campus, WAN, wireless, internet edge, and hybrid cloud environments, including architecture standards, reference designs, and the network roadmap.
Serve as the hands-on network design authority, producing and reviewing designs for new initiatives and providing technical direction for complex solutions.
Lead network design for cloud adoption and modernization, including hybrid cloud connectivity, secure access service edge (SASE), and software-defined WAN.
Advance network automation and infrastructure as code to improve the consistency, speed, and reliability of network delivery.
Evaluate and recommend new technologies and manage platform lifecycle and technical debt to maintain a supported, scalable, and cost-effective network.
Requirements
Bachelor's degree in Information Technology, Computer Science, Network Engineering, or related field
High-performing enterprise technology sales professional focused on winning new business, expanding strategic relationships, and selling transformative technology to C-level and senior IT executives within a large major financial customer.
Responsibilities
Exceed aggressive sales objectives by developing new opportunities, expanding existing relationships, and penetrating new accounts.
Build trusted relationships with CIOs, CTOs, network leaders, infrastructure executives, architects, and other key decision-makers.
Take a consultative, value-based selling approach to uncover business challenges and demonstrate how Arista's data-driven networking solutions can transform the business challenges that AI/ML, Big Data, and siloed IT systems put on the network into a seamless network running a single open source operating system.
Meet with key influencers, decision-makers, and C-levels to present Arista’s value proposition.
Work with Arista systems engineers to design and position compelling solutions that drive down the total cost of ownership.
Operate Google Enterprise Network (GEN) within Service Level Objective (SLO) to provide a reliable, secure and consistent networking experience to Googlers through effective monitoring, faster service restoration, efficient tools and processes.
Serve as a subject matter expert in multiple network domains (e.g., Routing, Switching, Wireless, Firewalls, SD-WAN, Network Automation).
Manage the network escalations and provide technical leadership during critical service-impacting events, working closely with the Network Operations Center (NOC).
Lead initiatives to meet and exceed Service Level Objectives (SLOs), aiming for a 99.95% network availability goal globally.
Oversee the operational aspects of New Product Introductions (NPIs), including designs like NextGEN WAN and Office, involving testing, defining operational requirements, developing support models, and creating documentation.
Develop scripts and tools (often using Python or Go) to automate network diagnostics, configuration, and monitoring tasks.
Requirements
Bachelor's degree in a technical field
Nice to have: CCNP
Nice to have: CCIE
Nice to have: JNCIE
Nice to have: Google's Professional Cloud Network Engineer certification
Validate and accelerate SONiC-based AI, data center, and enterprise networking releases across our network switch portfolio, including maintenance releases, hotfixes, and feature backports.
Responsibilities
Develop focused validation strategies and test plans for maintenance releases, hotfixes, feature backports, customer-critical fixes, defect fixes, and architecture changes, translating specifications into test cases aligned with spec-driven and test-driven development (SDD/TDD).
Build Python and SpyTest automation that combines change-impact analysis, defect triage and verification, automated quality gates, and CI/CD-driven validation at scale, and AI agents that improve execution efficiency, impact, and value.
Validate release readiness across functional, interoperability, scale, performance, resiliency, and customer deployment scenarios.
Test RoCE and lossless Ethernet under congestion, including QoS, PFC, ECN, link-level retransmission, and retransmit behavior, and track link health (error counters, link flaps, FEC and CRC trends).
Analyze logs, telemetry, packet captures, and system behavior to identify root causes, close field escapes, and resolve complex issues, and continuously improve automation, quality signals, and release efficiency.
Requirements
Bachelor’s or Master’s degree in Engineering in CSE, ECE, EEE, IT, Computer Networks, Cloud Computing, or equivalent
Manage, support, and enhance enterprise network infrastructure across Data Center (DC), Disaster Recovery (DR), and office environments, ensuring network availability, performance, security, and compliance.
Responsibilities
Manage and maintain DC, DR, and office network infrastructure
Monitor network availability, performance, and capacity
Troubleshoot network incidents and resolve connectivity issues
Ensure network security and compliance, including Compliance Assessments (CA), Vulnerability Assessments (VA), remediation, and security hardening
Perform network configuration, firmware upgrades, and preventive maintenance
Lead the strategy, growth, solution development and sales enablement for the organization’s networking practice, owning the complete networking portfolio including active network infrastructure, wireless, SD‑WAN, and passive infrastructure such as structured cabling, fiber, data center infrastructure, racks, and intelligent building solutions.
Responsibilities
Develop and execute the Active & Passive Networking practice growth strategy
Define annual business plans, revenue targets, and profitability objectives
Identify emerging market opportunities and new service offerings
Be a part of P&L and margin management
Lead solution development and OEM relationships for structured cabling, copper cabling, fiber infrastructure, backbone cabling, data center infrastructure, racks & enclosures, intelligent PDUs, cable management, containment solutions, smart building connectivity, surveillance cabling, access control infrastructure
Requirements
Bachelor’s degree in engineering, Computer Science, Electronics, IT, or related field
Tier 2 NOC Engineer responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network.
Compensation
$75,240.00 - $118,800.00 USD (Salary)
Responsibilities
Operate and troubleshoot a globally based Data Center network, including routing and switching devices
Perform fault isolation and resolution, diagnosing Layer 1–3 network issues
Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution
Manage and escalate critical events, communicating clearly and concisely with stakeholders
Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling
Requirements
Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience)
Support HPE Networking business by designing and presenting advanced networking solutions to customers and partners.
Compensation
The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– Canada: Annual Salary CAD 189,500 - 351,500
This range reflects the minimum to maximum combined base and target-level sales compensation that would be paid if the hire performs at 100% of their sales plan. Of that on-target pay amount, the mix of base salary and target-level sales compensation is 75%/25%.
Responsibilities
Develop technical proficiency across HPE Networking portfolio
Partner with sales teams to understand customer needs and design solutions
Deliver technical presentations and demos
Create architectures and proposals aligned with customer objectives
Lead proof-of-concept activities
Requirements
Bachelor's degree in Computer Science or related field
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