Login difficulties, software error messages, browser issues, and questions about application settings make up the daily work. The Software Support Agent helps users restore normal access and understand software features through clear, step-by-step assistance.
Compensation
Monthly Pay: $5,416 - $7,283 USD per month
Responsibilities
Receive software support requests through an assigned ticket queue and email, using a support platform such as Freshdesk to organize incoming questions and updates.
Confirm the affected application, device operating system, browser version, error message, and business impact before selecting the appropriate troubleshooting steps for each request.
Review existing ticket history and approved support articles to understand previous attempts, avoid repeated instructions, and identify known issues affecting the reported software behavior.
Guide users through approved account access steps, browser checks, application settings, and basic software installation checks without requesting passwords or other sensitive credentials.
Reproduce reported problems when possible using approved test procedures, distinguishing user setup questions from recurring application errors that need further technical investigation.
Provide Tier I and Tier II technical support for end users across devices, applications, and workplace technology.
Compensation
Base salary is determined by the candidate’s work location, along with skills, experience, and internal equity. The ranges below reflect the minimum and maximum base pay for each geographic tier: Tier 1 (Baltimore, MD, Washington, DC, and Northern Virginia): $40.11 - $51.41 per hour Tier 2 (New Castle, DE, and Dallas, TX): $33.55 - $40.56 per hour Tier 3 (Los Angeles, CA): $32.13 - $36.95 per hour Tier 4 (Orlando, FL): $28.73 - $33.04 per hour
Responsibilities
Receive, log, and track user requests through approved phone, email, portal, chat, or walk-up channels
Provide Tier I and, when assigned, Tier II support for accounts, applications, endpoint devices, peripherals, and connectivity
Diagnose incidents, apply approved troubleshooting methods, and resolve requests within assigned authority
Assist with daily administration and maintenance of the library’s network, providing 24/7 support and coordinating with vendors and external stakeholders.
Compensation
The salary range for this position is $64,8000 - $97,200.
Responsibilities
Implement BPL’s IT network infrastructure
Configure, install, and maintain network equipment such as routers, firewalls, switches, wireless APs, and other internetworking devices
Provide level 3 support for troubleshooting network infrastructure issues
Assist in supporting the Library’s Windows desktop and server systems
Assist in supporting the Library’s Telecommunications systems
Requirements
Bachelor’s degree in computer science or related field, or equivalent experience
Provides first-level support for Swagelok Sales and service centers (SSCs), sales associates, and internal support associates by maintaining enterprise distributor business applications and related business systems.
Responsibilities
Serves as the first point of contact for SSCs, sales associates, and internal support associates regarding Swagelok applications and business systems.
Responds promptly to service requests, communicates status throughout the call management process, and delivers consistent SSC support aligned with service expectations.
Provides first-level application support by diagnosing straightforward incidents, resolving standard requests, and escalating complex issues through established support channels.
Follow basic Information Technology processes, policies, and guidelines, along with basic understanding of transactional business processes, networking.
Learn and apply knowledge of Sales operations and supply chain fundamentals to identify root causes, interpret needs, and recommend practical solutions to recurring issues.
Requirements
Nice to have: basic to good understanding of Windows operating systems
Provide project management, enterprise solution application implementation services, and support during the design, build, test, and training phases of Control Center projects.
Compensation
The reasonably estimated salary for this role at Everbridge ranges from $67,200 - $92,000 and may also include variable compensation.
Responsibilities
Develop and maintain an extensive working knowledge of Control Center software solutions and capabilities.
Provide technical leadership and become an authority in all aspects of the design, build, integration, test, quality control (QC), commission, and deployment of Control Center solutions.
Provide realistic project estimates under Control Center project methodologies.
Create detailed design documentation for customer submission, review, and approval.
Produce detailed functional and operational customer requirements specifications based on site visits, requests for information (RFI), requests for proposals (RFP), and other commercial and technical documentation.
Requirements
Bachelor’s degree in Computer Science or software-related technical degree or equivalent experience
Nice to have: Secret Clearance
Nice to have: physical security industry experience
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IT Support SpecialistSwagelok Company
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