End-user technical support jobs

Desktop Support Analyst I

DYOPATH · Posted Nov 11, 2026

Open

Whitsett, North Carolina, United States
On-site
Full-time · Entry
$24–$24 per hour

Desktop Support Analyst I

DYOPATH · Posted Nov 11, 2026

Open

Whitsett, North Carolina, United States
On-site
Full-time · Entry
$24–$24 per hour

Onsite Support Analyst

SoftwareOne AG · Posted Nov 10, 2026

Open

Barranquilla, Colombia
On-site
Full-time

Apply with RefersoAI Apply on careers page

Provide onsite technical support to users, manage incidents and service requests, troubleshoot hardware, software, Windows, and corporate application issues, and collaborate with specialized teams to resolve incidents efficiently.

Responsibilities

Provide onsite technical support to users, including VIP and executive-level stakeholders.
Manage incidents and service requests from initial logging through resolution and closure.
Troubleshoot hardware, software, access, Windows, and corporate application issues.
Prioritize and manage tickets according to business impact and agreed service levels.
Escalate complex incidents to specialized teams and collaborate to ensure timely resolution.

Requirements

Technical or technological education in Information Systems, Computer Science, IT, or a related field.

Skills

End-user technical support ITSM tools Windows operating systems Workplace hardware Productivity applications

Tier 1 NOC Analyst (Q Clearance)

ShorePoint · Posted Nov 9, 2026

Open

Las Vegas, Nevada, United States
On-site
Full-time · Entry
1+ years

Apply with RefersoAI Apply on careers page

A Tier 1 Network Operations Center (NOC) Analyst to support enterprise infrastructure health, connectivity and frontline user support. This role combines infrastructure monitoring, alert triage and incident detection with customer-facing technical support and service desk coordination.

Responsibilities

Actively monitor enterprise dashboards, network management systems (NMS) and operational telemetry (e.g., Nagios, Splunk or native NNSA telemetry suites).
Identify, triage and record link outages, packet degradation, device failovers, hardware faults and anomalous network traffic patterns across enterprise and enclave environments.
Perform first-line network troubleshooting using ping, traceroute, nslookup, Domain Name System (DNS)/Dynamic Host Configuration Protocol (DHCP) inspection, interface status verification and basic queries.
Validate the operational status of enterprise cybersecurity sensor suites and logging feeds, reporting transmission disruptions to engineering teams.
Act as the initial point of contact for enterprise users and site administrators reporting IT, connectivity, telecommunications and access issues via phone, portal and email.

Requirements

Associate degree in Computer Science
Information Technology
Cybersecurity
Nice to have: CompTIA Security+
Nice to have: Cisco Certified Support Technician (CCST)

Skills

Enterprise network and infrastructure monitoring

Desktop Support Analyst I

Desktop Support Analyst I

Compensation

Responsibilities

Requirements

Skills

Benefits

Onsite Support Analyst

Responsibilities

Requirements

Skills

Tier 1 NOC Analyst (Q Clearance)

Responsibilities

Requirements

Skills

Benefits

Benefits