- Hilliard, Ohio, United States
- On-site
- Full-time · Manager
Lead the strategic direction, delivery, support, maintenance, and continuous improvement of the enterprise Salesforce platform and related capabilities supporting Sales, Marketing, and Customer Service.
Responsibilities
- Build trusted partnerships with Sales, Marketing, Customer Service, and IT leaders to align Salesforce capabilities with business strategy
- Develop and maintain a Salesforce roadmap balancing strategic priorities, platform health, technical debt, innovation, resource capacity, and investment decisions
- Provide leadership across the full Salesforce portfolio, including projects, enhancements, application support, maintenance, integrations, and platform lifecycle management
- Lead the prioritization, planning, sequencing, and execution of work using Agile, Waterfall, or hybrid delivery approaches
- Coordinate cross-functional delivery among Product Owners, business analysts, architects, developers, administrators, QA, data, integration, infrastructure, security, and business teams
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field
- Nice to have: Progressive enterprise application delivery experience
- Nice to have: People-management experience with Salesforce administrators, developers, architects, business analysts, QA, or project resources
- Nice to have: Experience managing Salesforce or another enterprise CRM platform