Lead commercial operations activities supporting Commercial Programs across Equipment and Services, managing proposal development, pricing, contractual requirements, and cross-functional coordination.
Compensation
Salary range for this role: 58.725,00 - 88.087,50 + Performance-related bonus + PDR up to 6000 euro
Responsibilities
Manage end-to-end development of assigned Commercial Program proposals
Define and maintain proposal plan with deliverables and milestones
Primary point of contact for Italian-speaking consumers, handling inquiries via phone, email, and chat, diagnosing issues, documenting actions, and meeting performance targets.
Compensation
Candidates can select between two tailored compensation structures based on their individual situation: Option A: Base Remuneration: €1,262.33 gross/month (paid across 12 months). Option B: Base Remuneration: €1,059.00 gross/month (paid across 12 months).
Responsibilities
Manage incoming inquiries from Italian clients via phone, email, and live digital chat
Analyze customer difficulties to identify root causes and deliver customized resolutions
Act as the primary interface for Italian-speaking customers, handling incoming questions through telephone calls, emails, and real-time chat platforms.
Compensation
Candidates can choose between two tailored compensation options based on their personal situation:
Option A: Local Offer (For Lisbon Residents)
Gross Monthly Base: €1,262.33 gross/month (spread over 12 monthly payments).
Housing: Candidate-sourced living arrangements (best suited for local residents or individuals organizing independent accommodation).
Option B: Relocation Offer (For Candidates Moving to Lisbon)
Gross Monthly Base: €1,059.00 gross/month (spread over 12 monthly payments).
Housing Included: Private bedroom in a shared company apartment, with basic utility expenses fully covered (water, electricity, gas, internet).
Travel Assistance: Inbound flight reimbursement following successful completion of the trial period, plus organized airport pickup service.
Responsibilities
Handle incoming calls, email inquiries, and live chat queries from Italian-speaking users
Assess customer difficulties, isolate primary causes of issues, and deliver precise solutions
Keep precise, detailed records of customer conversations, ticket statuses, and resolutions within our CRM software
Strictly hit key operational targets such as CSAT, FCR, and AHT metrics
Participate in ongoing training sessions to stay up to date on software features, company guidelines, and operational procedures
Resolve customer inquiries across phone, live chat, and email channels for Italian-speaking clients.
Compensation
Candidates can choose between two tailored compensation structures: Option A: Base Remuneration: €1,262.33 gross monthly (paid across 12 months). Option B: Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
Responsibilities
Address incoming inquiries in fluent Italian via telephone, email, and live messaging
Identify customer issues, pinpoint root causes, and provide prompt, customized solutions
Record all case details, account updates, and troubleshooting steps accurately within our central CRM database
Consistently hit operational benchmarks including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards
Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices
Address inbound inquiries from Italian clients across live messaging, voice, and email channels
Identify customer difficulties, diagnose underlying technical or service issues, and deliver tailored, high-quality solutions
Document all client communications, status adjustments, and final resolutions clearly and accurately within internal enterprise CRM platforms
Reliably hit and exceed operational benchmarks, including customer satisfaction (CSAT) ratings, initial contact resolution metrics, and handling efficiency
Engage in ongoing professional development sessions to remain knowledgeable about system updates, company guidelines, and operational procedures
Senior Commercial ComOps ManagerNewGE Aerospace · Rivalta di Torino, Italy