The Complex Front Office Manager ensures the smooth and efficient operation of the front desk and guest services at both properties, managing staff and delivering exceptional customer service.
Responsibilities
Supervise and coordinate front desk staff activities, including scheduling, training, and performance management
Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively
Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency
Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved
Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks
Requirements
High school diploma or equivalent
Bachelor’s degree in hospitality management or related field
Nice to have: Advanced hotel management software
Nice to have: CRM systems
Nice to have: Certification in hospitality management or customer service excellence
Train and develop the front office team, maintain consistent focus on improving overall front office operations, and lead the team in achieving financial, operational, and service delivery targets.
Responsibilities
Train and develop the front office team in the departmental operating standards
Maintain a consistent focus on improving the overall flow front office operations
Lead and support employees in the achievement of financial, operational and service delivery targets
Foster a winning, solution-oriented work environment
Lead daily concierge and front office briefings and monthly employee meetings
Requirements
Nice to have: Supervisory experience
Nice to have: Team leader experience
Nice to have: International or branded hotel experience
ROOST Rainey is seeking a dynamic, service-driven Front Office Manager to lead daily front office operations and deliver an exceptional guest experience.
Compensation
$65,000—$70,000 USD
Responsibilities
Oversee all daily front office operations, including guest arrivals, departures, reservations, billing, and concierge services.
Ensure a seamless and personalized guest experience from pre-arrival through departure, anticipating needs and exceeding expectations.
Serve as a visible, hands-on leader in the lobby, actively engaging with guests and supporting the front office team.
Establish and maintain exceptional service standards consistent with ROOST’s luxury boutique hospitality philosophy.
Handle escalated guest concerns with professionalism, empathy, and a solutions-oriented approach.
Requirements
Minimum of 3–5 years of progressive front office experience within a luxury hotel, boutique hotel, lifestyle hotel, or upscale hospitality environment.
Nice to have: Supervisory or management experience in hotel front office operations
Nice to have: Experience with extended-stay accommodations or luxury residential hospitality
Oversee daily operations of the front office, ensuring exceptional guest experiences through efficient check‑in/check‑out processes, prompt resolution of guest issues, and the delivery of professional, courteous service.
Responsibilities
Acquaint with all check‑in and check‑out procedures and policies
Support efficient daily operations using AM and PM checklists
Serve as main liaison between guests and hotel
Protect confidential guest information and control key access
The first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay, delivering memorable hospitality experiences.
Responsibilities
Greet guests upon arrival and complete the check-in process
Process guest departures by verifying charges and handling payments
Demonstrate comprehensive knowledge of hotel offerings and local area information
Use up-selling techniques to recommend hotel amenities
Respond to guest requests and resolve concerns with care and urgency
The first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay, delivering memorable hospitality experiences.
Responsibilities
Greet guests upon arrival and complete the check-in process
Process guest departures by verifying charges, handling payments, issuing receipts
Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information
Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Greets, instructs, schedules patients, registers them into the computer system, and determines insurance benefits, serving as liaison between patients and clinical support staff.
Responsibilities
Maintains strict confidentiality
Greets patients promptly and courteously
Checks‑in patients and updates demographic and insurance information
Assists patients with ambulatory difficulties
Collects payments and enters charges into computer system
Requirements
High school education or equivalent
Nice to have: working knowledge of medical terminology and coding
Nice to have: previous two years in a front office using medical management software
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