Lead and manage a team of customer service ambassadors, driving performance, coaching, and operational excellence for Airbnb’s Premium Support service.
Müşteri ilişkilerini yönetmek, soruları yanıtlamak, çözüm üretmek ve CRM sistemlerinde kayıt tutmak.
Compensation
İlk 5 ay: 24.500 TL sabit ücret, aylık 5.000 TL’ye kadar KPI primi, Toplam: 29.500 TL’ye kadar. 5. aydan sonra: 29.500 TL sabit ücret, aylık 5.000 TL’ye kadar KPI primi, Toplam: 34.500 TL’ye kadar.
Responsibilities
Telefon, chat ve e-posta üzerinden velilerle iletişim kurmak
Yeni kayıt olan aileleri karşılamak ve sonraki adımları açıklamak
Ders programı, platform erişimi, giriş bilgileri, ders değişiklikleri, dondurma ve genel eğitim süreciyle ilgili soruları yanıtlamak
Derse katılmayan veya düzenli devam etmeyen öğrencilerin aileleriyle iletişime geçmek
Müşteri memnuniyetsizliğinin gerçek nedenini anlamak ve uygun çözüm seçenekleri oluşturmak
Requirements
Nice to have: Call center deneyimi
Nice to have: Inbound/outbound telefon görüşmeleri
Nice to have: Chat veya e-posta üzerinden müşteri desteği
Nice to have: CRM sistemleri kullanma
Nice to have: Omnidesk, Zendesk, Freshdesk, Intercom, benzeri ticketing/helpdesk araçları
The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.
Compensation
$29.20- $34.61 hourly
Responsibilities
Build effective relationships with clients.
Provide information and referrals to clients, including through distribution of written material.
Maintain updated information tools for client use in accessing community resources.
Formally and informally assess clients as to current level of functioning and social service needs.
Offer case management for assigned clients.
Requirements
Associate Degree in Social Work or related field
Nice to have: Experience providing services to low-income and/or people experiencing homelessness
The Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordination of community-building activities.
Compensation
Pay Range: $29.20- $34.61 hourly
Responsibilities
Build effective relationships with clients
Provide information and referrals to clients, including through distribution of written material
Maintain updated information tools for client use in accessing community resources
Formally and informally assess clients as to current level of functioning and social service needs
Offer case management for assigned clients
Requirements
Associate Degree in Social Work or related field
Nice to have: Bachelor Degree in Social Work or related field
Nice to have: CPR/First Aid certification
Nice to have: Experience providing services to low-income and/or people experiencing homelessness
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