Assist in the design and support of Clinical Systems across multiple medical disciplines within Yale New Haven Health System, including analysis, documentation, troubleshooting, and implementation of hardware, software, and network solutions for biomedical devices.
Responsibilities
Analyze workflows and policies for clinical systems
Investigate and document operational specifications
Facilitate collaboration across departments for device integration
Troubleshoot hardware, software, and network issues
Configure and test clinical device data transmission
Requirements
Associate's degree in Computer Information Systems or similar field
Lead project and test engineering functions for NASA’s new spacesuit design, development, procurement, manufacture, test, and certification.
Responsibilities
Perform project and test engineering functions for NASA’s new spacesuit design, development, procurement, manufacture, test, and certification.
Develop essential documentation for the assigned tests including test plans, hazard analyses, test procedures, test readiness review documentation, and any additional operations-related products.
Design tests and test rigs, identifying instrumentation and data acquisition systems.
Coordinate test activities and requirements with NASA test facilities.
Develop essential documentation for the spacesuit hardware system including assembly procedures, test plans, detailed acceptance test procedures and summary test results.
Provide agile, innovative, customer focused, and cost-effective integrated enterprise IT support services for the U.S Army Corps of Engineers (USACE).
Responsibilities
Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks
Conducting network performance evaluations, checking conference room equipment, and supporting end-user devices while ensuring compliance with USACE IT policies
Planning and leading major technology assignments while evaluating performance results to recommend changes affecting project success
Assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing and documentation
Functioning as a technical expert across multiple project assignments to deliver world-class IT services and responsive customer support
Requirements
Bachelor’s degree in IT, Computer Science, or related field
Associate degree with 10+ years of experience
Nice to have: USACE IT environment familiarity
Nice to have: Regulatory requirements familiarity
Nice to have: Compliance automation tools familiarity
The senior hands-on technician on the IT support team, responsible for leading day-to-day support operations, while serving as the primary escalation point for complex technical issues.
Compensation
Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Responsibilities
Serve as the senior technical escalation point for hardware, software, and network issues
Take the lead over the ticket queue: triage and validate incoming tickets are progressing, set priorities, and ensure coverage is maintained for your team
Own device deployments end to end, including imaging, zero-touch enrollment, MDM configuration, refresh cycles, and decommissioning
Mentor Associate and IT Technicians through hands-on coaching, ticket quality reviews, and onboarding of new team members
Plan and lead IT support projects, migrations, and system upgrades: define scope, sequence the work, track progress, and communicate status to stakeholders
This role provides hands-on, floor-based IT support across warehouse fulfillment sites during 2nd shift, ensuring technology uptime and rapid issue resolution during one of the busiest peak seasons of the year.
Compensation
$24-$27.50/hr W2
Responsibilities
Review and prioritize the ticket queue at shift start
Work tickets directly on the warehouse floor across a range of hardware and connectivity issues
Troubleshoot and resolve network connectivity problems, including tracing lines with a toner, validating connections, and coordinating with the networking team as needed
Support high-volume shift start-ups by checking out Android RF scanning devices, resolving device issues using SOPs and playbooks, and restoring account access for new hires, contractors, and temps
Troubleshoot network-connected printers used for shipping label production, including basic network configuration issues such as DHCP
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication.
Responsibilities
Answer inbound customer calls and/or transform information from any customer service channel into the ticket system
Check to ensure reported incidents are covered by contract and that all caller information, including address details, are correct
Engage with customers to further understand reported issues and provide guidance to diagnose and solve incidents
Use remote tools to troubleshoot, analyze and resolve technical issues
Escalate issues according to established procedure and inform customer of next steps when resolution is unsuccessful
Line of Service
Advisory
Industry/Sector
Not Applicable
Specialism
PPM
Management Level
Administrative
Job Description & Summary
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Artificial Intelligence, Business Technology, Cloud Disaster Recovery, Communication, Database Disaster Recovery, Data Warehousing Disaster Recovery, Digital Tooling, Disaster Recovery, Disaster Recovery Solution Development, Emotional Regulation, Empathy, Enterprise Architecture, Hardware Troubleshooting, Incident Management and Resolution (IMR), Inclusion, Intellectual Curiosity, IT Business Strategy, IT Operations, IT Operations Management, IT Performance Management {+ 18 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
November 15, 2026
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