Lead delivery of client implementations and infrastructure projects for ECI’s Hong Kong team, applying PMI methodologies and managing project scope, schedule, resources, and stakeholder communication.
Responsibilities
Manage site-level and regional projects of moderate scope and complexity
Coordinate multiple related projects to ensure consistency in delivery and customer experience
Apply PMI methodologies and internal project management standards to define project scope, schedule, resources, and deliverables
Develop and maintain project schedules using Microsoft Project and other project management tools
Build and maintain effective working relationships with clients, stakeholders, vendors, and internal teams
Requirements
BA/BS degree
Nice to have: High-level understanding of IT-related construction projects
Provide technical assistance and support for computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY.
Responsibilities
Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (OneDrive, Sharepoint, Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Requirements
Associate degree (preferred), minimum is HS Diploma or GED with relevant experience
Systems Administrator II - Voice responsible for day‑to‑day administration, support, provisioning, and maintenance of client voice and collaboration platforms, focusing on Cisco Webex Calling services for retail stores and enterprise users.
Compensation
Pay Rate Range: $41- 42/hr.
Responsibilities
Administer Cisco Webex Calling through Webex Control Hub
Configure, deploy, and maintain IP phones and voice devices
Manage call routing, auto attendants, hunt groups, and voicemail services
Support store openings, relocations, remodels, and voice deployments
Troubleshoot voice, device, and connectivity issues
Provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY.
Responsibilities
Provide technical assistance and support for service requests/incidents
Diagnose and resolve or route tickets
Administer Active Directory
Support corporate mobile devices
Troubleshoot Cisco VPN and Citrix connectivity
Requirements
Associates Degree (preferred), HS Diploma or GED Minimum Required
Cross Technology Service Delivery Field Support Engineer (L2) responsible for second-line remote and onsite technical support and field engineering services to clients.
Responsibilities
Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Requirements
Bachelor's degree or equivalent in Information Technology or Computing or related field
Senior Project ManagerNewECI · Hong Kong, Hong Kong
Corporate Field Services TechnicianNewComputer Task Group, Inc · Corning, US