Lead and manage the IT Helpdesk Unit, overseeing performance, recruitment, training, and technical support for a range of IT services and security measures.
Responsibilities
Manage unit objectives and staff performance
Recruit and develop staff
Handle IT and Information Security requests and incidents
Provide technical assistance for IP Telephony, video conferencing, CCTV, biometric systems
Support desktops, laptops, printers and peripheral devices
Requirements
Bachelor’s degree in Information Technology or related field
Senior Support Specialist, LaurelAI is the firm's dedicated platform owner and primary point of expertise for the Laurel.ai application, ensuring it operates effectively and delivers consistent value across the organization.
Responsibilities
Own the Laurel.ai application end-to-end, serving as the firm's subject matter expert and primary point of contact for platform support, adoption, and ongoing improvement
Diagnose and resolve second-level application issues escalated from end users, applying structured troubleshooting methodologies to ensure accurate and efficient resolution
Receive and respond to initial support requests via phone, email, and ticketing systems, delivering timely and professional service across all channels
Maintain complete and consistent documentation of all service requests, incidents, and inquiries within the IT service management platform throughout the full ticket lifecycle
Assess issue complexity and escalate cases requiring advanced technical expertise to the appropriate internal or external support teams, ensuring all escalations include full context and documentation
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
Nice to have: supporting AI-powered or SaaS-based enterprise applications
Nice to have: designing or facilitating end-user training or onboarding programs
The role involves administering Oracle Fusion Cloud environments across HCM, ERP, and Finance, managing releases and environments, providing helpdesk support, and supporting automation solutions.
Locations (2)
Yogyakarta, Yogyakarta, Indonesia
Sydney, New South Wales, Australia
Responsibilities
Administer Oracle Fusion Cloud environments across HCM, ERP, and Finance, including configuration and routine application administration.
Maintain configuration standards, administration procedures and platform documentation.
Monitor platform issues, risks, and control concerns, and coordinate resolution with the relevant functional or technical teams.
Coordinate Oracle quarterly updates, release schedules, and related implementation activities.
Support regression testing with functional administrators and business users, and track defects through to resolution.
Requirements
Nice to have: Oracle Fusion Cloud across HCM, ERP, and Finance
The IT & Business Systems Support Officer keeps our everyday IT environment running smoothly, securely, and efficiently, providing Level 1 and Level 2 support for hardware, software, and access needs while managing customer service platforms like Zendesk.
Responsibilities
Provide Level 1 and Level 2 support to employees, troubleshooting hardware, software, network, and connectivity issues.
Manage user accounts, permissions, and access controls including onboarding and offboarding.
Assist with the procurement, configuration, and deployment of IT equipment.
Maintain IT asset registers, software records, and equipment allocation documentation.
Support system updates, endpoint protection, and access management.
An entry-level Azure Administrator primarily focuses on foundational upkeep, user administration, routine monitoring, and basic provisioning under the guidance of senior cloud professionals.
Responsibilities
User & Access Management: Create, modify, and delete user accounts, groups, and permissions within Microsoft Entra ID (formerly Azure AD).
Basic Resource Provisioning: Deploy pre-configured virtual machines (VMs), storage accounts, and standard network security groups based on established templates.
Routine Monitoring: Keep track of active system health alerts in Azure Monitor, log issues, and check cost management dashboards for budget anomalies.
Data Backup Management: Run, verify, and restore backups for virtual machines and databases using Azure Backup and Azure Recovery Services.
Basic Troubleshooting: Handle internal helpdesk tickets relating to password resets, access denials, and unresponsive cloud environments
Requirements
Bachelors in Computer Science
IT
equivalent experience
Nice to have: Microsoft Certified: Azure Fundamentals (AZ-900)
Nice to have: Azure Administrator Associate (AZ-104)
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