IT Service Management processes jobs

Senior Technical Consultant ServiceNow

Atos SE · Posted Nov 12, 2026

Open

Remote, Mexico
Remote
Full-time · Senior
5+ years

Senior Technical Consultant ServiceNow

Atos SE · Posted Nov 12, 2026

Open

Remote, Mexico
Remote
Full-time · Senior
5+ years

Director, Lead Cybersecurity Engineer

Morgan Stanley · Posted Nov 13, 2026

Open

Alpharetta, Georgia, United States
Hybrid
Full-time · Director
$191K–$191K per year
5+ years

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Develop, test, and deploy security controls using native cloud capabilities and third-party solutions, building custom cloud security solutions and providing technical guidance.

Compensation

Expected base pay rates for the role will be between $191,000 and $191,000 per year at the commencement of employment.

Responsibilities

Develop, test, and deploy security controls using native cloud capabilities and third-party solutions
Develop high-quality software solutions from the ground up
Build custom cloud security solutions and provide technical guidance
Evaluate cloud security requirements and translate them into detective and preventive cloud controls across Cloud Service Providers
Develop automated pipelines for continuous deployment of cloud security policies, configuration baselines, monitoring rules, and compliance artifacts using continuous integration and continuous delivery/deployment (CI/CD) tools

Requirements

Bachelor’s in Computer Engineering
Bachelor’s in Computer Science

Skills

Cloud security automation and tooling Azure AWS GCP

Service Delivery Manager

Daimler Truck AG · Posted Nov 13, 2026

Open

Bengaluru, Karnataka, India
Senior
12+ years

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Manage end-to-end IT service delivery, ensuring SLAs, KPIs, and business expectations are met.

Responsibilities

Serve as dedicated IT partner for assigned business units
Build trusted relationships with senior business leaders
Develop deep understanding of business strategy, priorities, and operational challenges
Act as single point of coordination for IT engagement with business functions
Proactively identify technology opportunities that improve efficiency, risk posture, and business performance

Requirements

Bachelor’s degree in Computer Science / Information Technology / Engineering or related field
Nice to have: MBA or relevant certifications

Skills

IT Service Management (ITSM) processes ITIL framework ServiceNow Confluence Virtual clients or similar platforms Data analysis and reporting

Senior Technical Analyst

CHEO · Posted Nov 12, 2026

Open

Ottawa, Ontario, Canada
On-site
Full-time · Senior
$42–$51 per hour
3+ years

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Senior Technical Analyst responsible for operational support, administration, monitoring and continuous improvement of BORN applications and technology infrastructure.

Compensation

$41.93-$50.97

Responsibilities

Provide senior-level technical and operational support for BORN applications and technology services
Administer, monitor and support BORN applications, databases, cloud services and technology infrastructure
Investigate complex technical issues and coordinate resolution with service providers
Lead day-to-day technical support operations, including request triage, escalation, user communication and resolution
Perform initial technical triage and support incident response, planned downtime, infrastructure changes, upgrades and recovery activities

Requirements

Postsecondary education in computer science, information technology, information systems or a related discipline
Nice to have: Microsoft SharePoint administration
Nice to have: Power BI publishing
Nice to have: privacy and information security considerations
Nice to have: bilingualism French/English

Skills

Microsoft server Microsoft Azure

Desktop Support Technician II

Nissha · Posted Nov 12, 2026

Open

Buffalo, New York, United States
$24–$28 per hour
3–5 years

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Provide advanced technical support to end users across the organization, troubleshooting and resolving complex hardware, software, network, and system issues.

Compensation

The expected salary range for this position is $24-$28 per hour. Actual compensation will be determined based on experience, skills, qualifications, and geographic location.

Responsibilities

Troubleshoot and resolve advanced desktop, laptop, hardware, software, and operating system issues escalated from help desk support.
Diagnose and resolve complex technical issues involving Windows operating systems, network connectivity, VPN, printers, Microsoft 365, and other business applications.
Install, configure, maintain, and upgrade computer hardware, software, operating systems, and peripheral devices.
Support Active Directory, user accounts, permissions, group policies, and endpoint management tools.
Investigate recurring technical issues, perform root cause analysis, and implement permanent solutions to prevent repeat incidents.

Requirements

Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Nice to have: laptops
Nice to have: desktops
Nice to have: printers
Nice to have: mobile devices

Skills

Microsoft Windows operating systems

IT Solutions Specialist - Productivity Applications

Mott MacDonald · Posted Nov 12, 2026

Open

Bengaluru, Karnataka, India

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Provide 4th level support for Microsoft 365 and related productivity applications, administer and govern the Microsoft Power Platform estate, and manage service lifecycle within the Productivity Applications Delivery Team.

Responsibilities

Provide 4th level support for Microsoft 365 and Office 365 services
Administer and govern the Microsoft Power Platform estate
Manage Power Platform environments, licensing, security, monitoring, and operational support
Provide level three and four support for non-Microsoft suite products
Take ownership of selected services within the portfolio and move them through their lifecycle

Requirements

Relevant degree or equivalent (BE/B Tech/MCA)
Microsoft IT certifications (MCSA, MCSE)
Business Analysis Diploma or equivalent
PRINCE 2 Foundation level
ITIL V4 foundation

Skills

Power Platform Data Loss Prevention management Power Apps Power Automate Power Pages Copilot Studio

Sr. Manager, AI-enabled Digital Products Support Lead

Pfizer · Posted Nov 11, 2026

Open

Thessaloniki, Central Macedonia, Greece
Hybrid
Full-time · Senior
€41K–€41K per year
7+ years

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Lead the Support & Operations service for Digital Products with AI features, managing vendor resources and ensuring service quality.

Compensation

The annual base salary for this position ranges from €41.250,00. This salary range applies to the location Greece-Thessaloniki Chortiatis.

Responsibilities

Lead the Support & Operations service for Digital Products with AI features
Direct a team of contractor resources under a Managed Service model
Govern service quality against contractual SLAs and KPIs
Own Incident, Problem and Maintenance management
Provide engineering guidance and recommendations to vendor resources

Requirements

Bachelor’s degree in Computer Science, Information Technology, Software Engineering or a related field
Nice to have: Mobile Native or Hybrid development
Nice to have: iOS and Android SDKs
Nice to have: App Store Connect
Nice to have: Google Play Console

Skills

software engineering fundamentals SDLC Agile (Scrum, Kanban)source control

Senior EUC Engineer - Endpoint Management

BeOne Medicines (formerly BeiGene) · Posted Nov 9, 2026

Open

Warsaw, Mazovia, Poland
Senior
PLN 247K–PLN 309K per year
7+ years

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Design, implement, and maintain enterprise endpoint management solutions across a global environment.

Compensation

Salary Range Poland: 247,200 - 309,000 PLN

Responsibilities

Design, implement, and maintain enterprise endpoint management solutions for Windows 11, macOS, iOS/iPadOS, and Android using Microsoft Intune and Jamf Pro.
Design, maintain, and continuously improve Windows Autopilot provisioning and device lifecycle processes.
Engineer and maintain endpoint configuration policies, security baselines, compliance policies, and device configuration standards.
Design and maintain operating system servicing strategies using Windows Update for Business.
Build, test, deploy, and maintain enterprise application packages and configurations using Microsoft Intune.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience.
Nice to have: Microsoft Configuration Manager (SCCM/MECM)
Nice to have: Citrix Virtual Apps and Desktops
Nice to have: VMware
Nice to have: Amazon WorkSpaces

Skills

Microsoft Intune Windows 11 enterprise management

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