Provide technical support and solutions to end users across the Latin America region, ensuring optimal use of IT equipment and systems. Maintain connectivity, security, and compliance while resolving hardware, software, and telecommunications issues to enable business continuity and user productivity across all LATAM entities.
Responsibilities
Deliver first level support on site and remotely for hardware, software, network, collaboration, and workplace technology issues
Deploy, configure, upgrade, and maintain laptops, desktops, mobile devices, printers, and peripherals
Maintain accurate IT asset inventory, track equipment lifecycle, and ensure compliant decommissioning of obsolete equipment
Configure and manage user email accounts and network access permissions
Monitor and maintain internet, telecommunications, and printing services
Requirements
Bachelor’s degree in computer science
Bachelor’s degree in Information Technology
Nice to have: Regional or multi-site support operations
Help ensure the continuous availability and performance of our client's enterprise network infrastructure. You'll perform advanced network monitoring, troubleshoot complex connectivity and performance issues, support incident resolution, and coordinate restoration efforts across geographically distributed environments.
Compensation
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $96,492 - $144,738. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.
Responsibilities
Diagnose enterprise LAN/WAN, routing/switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.
Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents; execute authorized restoration procedures.
Coordinate service restoration with infrastructure teams, telecommunications providers, cloud operations, and external vendors.
Track incident lifecycle, technical findings, workarounds, root-cause inputs, and restoration steps in ServiceNow or comparable ITSM tools.
Escalate specialized engineering issues while supporting junior analyst coaching, shift coordination, and effective operational handoffs.
Gestion et Suivi des incidents critiques de production, coordination des acteurs de la résolution des incidents, gestion et coordination de la cellule de crise, rédaction du PIR, analyse de récurrences et participation au problème management.
Responsibilities
Gestion et Suivi des incidents critiques de production
Coordination des acteurs de la résolution des incidents
Gestion et coordination de la cellule de crise
Rédaction du PIR
Analyse de récurrences et participation au problème management
Manage change, test and release processes for Technology & Operations at Swiss Life Switzerland, developing and improving the process framework from requirements to production release.
Responsibilities
Lead change, test and release management for Technology & Operations
Develop and continuously improve the process framework from requirements to production release
Set clear quality gates and governance to enable autonomous delivery by teams
Measure process quality through metrics and maturity analyses
Identify bottlenecks early and drive effective improvements
Requirements
Bachelor's in (Wirtschafts-)Informatik or comparable education
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests.
Responsibilities
Monitor client infrastructure and solutions, identifying problems and errors before or as they occur
Dive deep into first-line incidents, pinpointing root causes
Provide telephonic, ITSM ticket or chat support to clients
Perform maintenance activities such as patching and configuration changes
Update existing knowledge articles or create new ones
Requirements
Bachelor's degree or equivalent qualification in IT or Computing
As a Cross Technology Managed Services Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests.
Responsibilities
Monitor client infrastructure and solutions, identifying problems and errors
Dive deep into first-line incidents, pinpointing root causes
Provide telephonic, ITSM ticket or chat support to clients
Perform maintenance activities such as patching and configuration changes
Update existing knowledge articles or create new ones
Requirements
Bachelor's degree or equivalent qualification in IT or Computing
Maintain and govern the Configuration Management Database (CMDB), ensuring adherence to company policies, processes, industry standards, and best practices.
Responsibilities
Maintain and govern the Configuration Management Database (CMDB), ensuring adherence to company policies, processes, industry standards, and best practices.
Support the Configuration Manager in implementing Configuration Item (CI) lifecycle strategies and collaborating with Supplier Management, IT Request teams, and other IT functions.
Ensure the accuracy, completeness, and ongoing maintenance of CMDB data, including validation of discovered and manually managed configuration items.
Partner with Discovery Analysts to ensure effective discovery, management, and tracking of configuration items across the technology estate.
Produce and maintain KPI dashboards, management reports, and ad hoc analysis to support operational and strategic decision-making.
NOC Analyst (Mid-Level)NewNTT DATA Services · Springfield, US
Consultant Incident Manager F/HNewEVERIENCE · Courbevoie, France