As an Operations Lead, you’ll be at the forefront of delivering an exceptional customer experience for our customers, ensuring that every part of VEG triage is both smooth and seamless. You are passionate about helping people and their pets and thrive on creating a welcoming environment, where customers feel cared for from the moment they come through the door. Beyond ensuring every customer's experience is exemplary, you’ll handle day-to-day operations with efficiency and care, maintaining all aspects of the hospital and empowering your team to make a real difference in the lives of pets and their families.
Competitive compensation, including base and 401K match: $23-$33/hr
- Drive VEG's customer-focused experience and triage, including participating in rounds
- General hospital maintenance: keeping the reception desk tidy and refreshment center fully stocked, cleaning, laundry, stocking, and inventory
- General customer assistance and support, including handling phone inquiries and call transfers, ensuring customers and their pets are greeted promptly upon arrival, and managing wait times
- Ensure that customer/patient information is entered accurately in company software and payments are processed correctly
- Facilitate cash drawer reconciliation and oversee EOD processes
- Nice to have: Veterinary environment experience
- Nice to have: Infinity/ImproMed knowledge
- 401K match
- Comprehensive health and wellness benefits starting on day one
- QPR training
- Free therapy or counseling
- Equity eligibility after one year of full time, active employment
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