- Timișoara, Timiș County, Romania
Provide last-level support for complex incidents, drive technical resolution, and ensure timely restoration within agreed service targets
Responsibilities
- Perform root-cause analysis for high-impact or recurring issues; define, implement, and validate sustainable corrective measures
- Monitor service stability, performance, capacity, and security posture; proactively improve reliability, service quality, and cost efficiency
- Plan, implement, validate, and document production changes, including standard changes and feature introductions
- Support client and platform upgrades, operational readiness checks, log collection, storage-capacity monitoring, and four-eyes validation where required
- Configure, operate, and optimize RAS and SSE controls, including remote-access VPN, proxy, cloud firewall, identity-aware access, traffic steering, and application-security configurations
Requirements
- Bachelor's degree in Computer Science
- Bachelor's degree in Information Technology
- Bachelor's degree in Engineering