The Center Support Technician ensures proper computer, telephone, printer, and classroom technology operation so that end users can accomplish business tasks.
Responsibilities
Provide in person and remote support for Center and Main Campus users
Install, maintain and manage network printing/scanning devices
Install, maintain and manage cybersecurity software agents and related software
Install, support, and maintain classroom technology equipment
Install data communication equipment and components
The Asset Protection Specialist is responsible for assisting with all aspects of Loss prevention, investigations, physical security, and safety within the Authentication Center.
Locations (2)
Secaucus, New Jersey, United States
Arizona, United States
Compensation
The expected hourly rate for this role is $18.5-$19.
Responsibilities
Act as the first point of contact between Asset Protection and all TRR employees
Service the main entrance and secure the building
Perform building security, shortage control, auditing, conflict resolution, and inventory
Assist with daily video reviews, high value investigations, and special projects
Conduct daily, weekly, and monthly Authentication Center audits to ensure compliance with policies
Requirements
Nice to have: 2 years of Loss Prevention, Asset Protection, or Security
Nice to have: Proficiency with Mac OS and Google Suite
Production Systems Specialist
Konica Minolta Business Solutions U.S.A., Inc. · Posted Nov 10, 2024
Responsible for on-site maintenance, diagnostics, repairs, and customer call assistance for production and office printing equipment, including installation, configuration, and troubleshooting of networking issues.
Responsibilities
Perform full range of on-site maintenance, diagnostics, repairs and customer call assistance on assigned products
Travel locally on a daily basis to various customer sites
Occasionally travel outside of the local area for training
Communicate with management on customer or field issues
Follow proper call handling procedures while maintaining productivity metrics
Requirements
High School diploma or GED
Technical School training preferred
Nice to have: Certified on N+ or equivalent
Nice to have: Additional IT certifications or training
This position focuses on providing Level 1 help desk support across the organization, involving phone and remote support for hardware, software, and devices across various operating systems.
Responsibilities
Resolve Level 1 phone and remote issues and questions
Device hardware & software troubleshooting & support of Windows, Mac OS, IOS, & Android plus encryption
Enterprise and desktop application support
Printer access & installations including driver updates
Provide on‑site and remote technical service support for Windows and Mac OS environments, including hardware and software issue resolution, system imaging, and vendor coordination.
Responsibilities
Lead and update ticketing system within established SLAs
Provide on‑site and remote technical service support, installation, configuration, and problem resolution in Windows / Apple / MAC / Network environments
Diagnose mechanical, hardware, software and system failures and determine the most cost‑effective and timely repair resolution
Maintain a sophisticated understanding of IT hardware repair and OS management at all levels
Identify methods to improve customer support by evaluating current processes, procedures, and technology
Requirements
Bachelor's degree in Computer Science or technical school
Desktop Support Technician providing first and second tier technical support at client office locations
Compensation
Salary: Between USD 40,000 - 50,000/annum
Responsibilities
Provide first-level support for desktops, laptops, and peripheral devices for onsite users
Provide second-level escalation support for remote and out of region users
Troubleshoot and resolve hardware, software, and network issues in a timely manner
Fulfill standard IT requests within fulfillment time matrix
Engage with end user directly via instant messaging, email, telephone, portal, virtual chat, remote control tool, or other approved media to intake, diagnose, update, elevate, and resolve technical issues
Provide level 2 desktop support and troubleshoot hardware, software, and network issues for remote users.
Responsibilities
Provide friendly, customer‑focused level 2 support with clear communication and thorough follow‑through to confirmed resolution of all support requests.
Identify, analyze, and diagnose technical issues while providing customers with timely updates and accurate estimated resolution times.
Escalate unresolved support requests to the appropriate technicians in accordance with established procedures and SLAs.
Maintain accurate tracking of hardware and software assets using asset‑management tools and adhering to lifecycle and inventory best practices.
Monitor Service Desk ticket queues to ensure timely response, proper categorization, and assignment across the IT team.
Requirements
Bachelor’s degree in computer science
Nice to have: Desktop and Laptop hardware; workstation accessories
Nice to have: Strong remote troubleshooting skills
Production Systems SpecialistNewKonica Minolta Business Solutions U.S.A., Inc. · Livonia, US
Junior Marketing DesignerNewEndeavor Real Estate Group · Austin, US
IT ManagerNewPayreto · Makati City, Philippines