Texas Health and Human Services Commission (HHSC), Texas Department of State Health Services (DSHS), and Texas Department of Family and Protective Services (DFPS) · Austin, US
Provide real‑time response and resolution to customer support inquiries, diagnose problems, maintain knowledge base, test new releases, and train end users on software applications.
Responsibilities
Provide real time response/resolution to customer support inquiries
Interact with customers via phone, e‑mail and remote sessions
Diagnose problem causes and provide solutions and best practices
Ensure continuous monitoring and follow‑up of customer issues
Serve as the State's Salesforce technical expert and architect for the Rent Regulation System Modernization (RRSM) project, representing ITS and HCR technical interests with the implementation vendor.
Compensation
RATE to UCI: $135/hr
Responsibilities
Define the Salesforce technical standards (coding, configuration, naming, security, and deployment) that the vendor must follow and the State team will inherit.
Review the vendor's architecture, data model, security model, and integration designs for quality, scalability, and long-term supportability, and recommend acceptance or rejection to State management.
Review the vendor's code, configuration, and deployments against State standards, and identify defects, technical debt, and design risks before they're accepted.
Verify that the vendor's designs and deliverables trace back to documented business requirements, including all case types and rent calculation rules.
Review the vendor's large data volume strategy (indexing, query performance, data archiving, and record retention) for decades of building, apartment, and rent history data.
Requirements
Nice to have: Salesforce solutions for large data volumes
Serve as the State's Salesforce technical expert and architect for the Rent Regulation System Modernization (RRSM) project, representing ITS and HCR technical interests with the implementation vendor.
Responsibilities
Define Salesforce technical standards for vendor
Review vendor architecture, data model, security, and integration designs
Validate vendor data migration and integration with OpenText Content Server
Design and build data warehouse models and ETL processes
Responsible for developing routine/procedures to moderately complex proprietary software programming applications (e.g. C#, C++, MSQL, .Net) from concept to deployment by gathering and evaluating requirements, defining operation requirements, designing the solution, develop the code, implement the application and testing to meet or exceed quality standards using established process methodologies and tools.
Compensation
Rate of Pay: $86,600.00/year to $150,738.00/year
Responsibilities
Developing routine/procedures to moderately complex proprietary software programming applications
Gathering and evaluating requirements
Defining operation requirements
Designing the solution
Developing the code
Requirements
Bachelor’s degree in Computer Science, Software Engineering, or related discipline or its foreign equivalent
Texas Health and Human Services Commission (HHSC), Texas Department of State Health Services (DSHS), and Texas Department of Family and Protective Services (DFPS) · Posted Nov 8, 2026
Provides information technology system engineering, analysis, design and development expertise to develop and support new systems, enhance existing systems, and maintain current systems in support of Public Health Applications.
Compensation
Salary Range: $5,098.66 - $6,701.75
Responsibilities
Administers vendor supported systems
Administers custom developed systems
Analyzes work requests and estimates effort
Coordinates with other teams for security activities
Improves business processes through automation
Requirements
Graduation from an accredited four-year college or university with major course work in a related field
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