Providing on-site technical support for call center operations, end users, desktop devices, peripherals, and production technologies within a high-volume contact center environment.
Compensation
The anticipated range is $62K-$65K per year. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Responsibilities
Diagnose, troubleshoot, repair, and replace desktop and laptop computers, peripherals, and related equipment.
Provide in-person and remote technical support while maintaining high customer satisfaction.
Collaborate with Facilities, Network, Security, and Client Technology teams when issues impact production.
Monitor and maintain desktop compliance and endpoint health.
Troubleshoot workstation connectivity issues involving wired, wireless, VPN, and production network environments.
Requirements
Associate degree in Information Technology, Computer Science, or related field preferred
The Patient Transporter acts as a representative/transporter/courier of the health program, for eligible patients in accordance with the current transportation policies.
Compensation
Salary Grade: $21.00/hour
Responsibilities
Abide by and effectively communicate the transportation policy of the TRIHCI
Provide limited courier services for medication delivery and clinic message delivery
Answer telephone, take messages, and schedule transportation for eligible patients
Provide urgent transportation services as needed
Call for appropriate level of care and 911 if emergent
Requirements
High school diploma or general education degree (GED)
2 years or more related experience and/or training
Equivalent combination of education and experience
1 year prior experience in a health care setting
Nice to have: Knowledge of medical/healthcare terminology
Sr. IT Support Specialist providing Tier 2 support, help desk services, and end-user technology management within the PST time zone.
Responsibilities
Provide day-to-day Help Desk and end-user support, including responding to calls, tickets, service requests, incidents, and technical issues.
Provide Tier 2 support and serve as an escalation resource for more complex hardware, software, application, access, connectivity, and other technology issues.
Take ownership of technical issues and work proactively with users, other IT teams, and vendors through resolution.
Install, configure, maintain, troubleshoot, and support computers, mobile devices, peripherals, applications, and other company technology.
Support the deployment, configuration, management, maintenance, and lifecycle of end-user technology using imaging, endpoint-management, software-deployment, remote-support, and related technologies.
The IT Intern provides technical assistance and support to end-users across the organization.
Compensation
Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.
$0.00 - $0.00
Responsibilities
Serve as an initial point of contact for end-users seeking technical assistance through various channels (phone, email, in-person).
Assist in troubleshooting and resolving hardware, software, and network issues for desktops, laptops, and peripherals, under the guidance of senior IT staff.
Conduct basic remote troubleshooting to diagnose technical problems.
Utilize diagnostic tools and techniques to identify and resolve issues efficiently, escalating complex problems as needed.
Analyze user issues and provide accurate and timely solutions with support from the IT team.
Requirements
Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field
The role involves architecting, developing, and engineering emerging Cryptography, PKI, and Post-Quantum Cryptography (PQC) capabilities, as well as building enterprise middleware integrations using Java.
Compensation
17 157 800, 00 Ft - 28 767 800,00 Ft
Responsibilities
Architect and develop solutions at the enterprise level, which will include working on cryptographic architectures with main focus on advancing the PKI & certificate lifecycle management engineering & automation landscape.
Work with all disciplines, senior architects, and operational product owners to integrate quantum-resilient PKI, hybrid certificate architectures, and certificate management technologies with Citi platforms.
Perform product evaluation, testing, benchmarking, and certification of PKI, and HSM cryptographic technologies.
Provide occasional 4th level support and technical leadership for the product toolset.
Produce high-level and low-level architectural documentation of processes, procedures, and migration roadmaps for the usage of cryptographic products.
Lead and manage the centralized IT Service Desk, ensuring timely delivery of IT services, incident resolution, and continuous improvement of support operations.
Compensation
$74,000 to $125,800 annually
Responsibilities
Manage day-to-day operations of IT service desk including ticket assignment, escalation and resolution
Develop, implement and maintain KPIs and SLAs focusing on response and resolution times
Manage the Service Desk team, including staffing, recruitment, training and performance management
Monitor ticket and service desk phone queues to ensure SLA compliance
Recruit, train, develop and mentor service desk staff
Requirements
Bachelor’s degree in information technology or related field
Provide regional, on‑site technical service and customer support for pharmacy automation systems throughout the Philadelphia, Pennsylvania regional territory.
Responsibilities
Maintain system uptime and reliability through preventive maintenance, troubleshooting, break/fix repairs, hardware diagnostics, software configuration, equipment calibration, and customer training
Requirements
High School Diploma or equivalent
Nice to have: Associate degree or equivalent in Engineering Technology
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