Provide intermediate-level technical support to Calista Brice end users, troubleshooting, resolving, maintaining, and administering desktop systems, software, peripherals, user accounts, endpoint technologies, and related IT services.
Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers.
- Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance of desktop systems through phone, remote access, and on-site support.
- Diagnose and resolve hardware, software, operating system, connectivity, and endpoint issues that require advanced troubleshooting.
- Investigate recurring or complex technical issues, identify root causes, and recommend system, application, configuration, or process improvements.
- Manage and track assigned service requests and incidents to ensure timely resolution and accurate documentation.
- Create, update, and maintain IT documentation, procedures, technical guides, knowledge articles, and support records.
- High School Diploma or GED
- Nice to have: Associate’s degree in Information Technology, Computer Science, or related field
- Nice to have: Three years of progressively responsible experience providing technical support in a computer network and desktop environment
- Nice to have: Experience with desktop hardware/software troubleshooting
- Nice to have: Experience with Active Directory, Microsoft Entra ID, Exchange, Microsoft 365
- Health insurance through FEHB
- Dental and Vision Insurance
- Employee Assistance Program
- Company paid Life Insurance, AD&D, LTD
- Voluntary paid Life Insurance and AD&D
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