As General Housekeeper, you manage the Housekeeping department, ensuring operational excellence of floor services and public areas while maintaining customer satisfaction and service profitability.
Responsibilities
Manager et organiser le département Housekeeping : planification des équipes, gestion des extras selon l’activité, organisation des congés et suivi des éléments de paie
Fait passer des entretiens, sélectionne, forme, évalue, encadre et conseille les collaborateurs du service, conformément aux critères de l’hôtel
Garantir la qualité des chambres et suites : supervision du nettoyage, contrôle qualité régulier, préparation et suivi des chambres VIP dans le respect des standards MGallery, Accor et LQA
Assurer la gestion opérationnelle du service : coordination des équipes étages et équipiers afin d’assurer un service fluide et efficace
Piloter les stocks et le budget du service : suivi des inventaires, gestion des approvisionnements et contrôle des coûts liés au linge, aux produits d’entretien et au matériel
Requirements
Bac à Bac +2 BTS Hôtellerie Restauration
Nice to have: Expérience confirmée sur le poste de gestion de service étages
The Duty Manager is responsible for the guest experience at the hotel, ensuring unforgettable moments are created and managing guest relations, recovery plans, and service delivery.
Responsible for checking guests in and out, handling guest requests, managing front office and food & beverage duties, and ensuring a memorable stay for guests at the hotel.
We are looking for a warm, energetic, and guest-focused Guest Service Agent to join our dedicated team and help us continue to create exceptional stays.
Responsibilities
Deliver service excellence at every stage of the guest journey, from check-in to check-out.
Be the first point of contact for guests, providing warm welcomes and tailored assistance.
Handle front office tasks such as processing reservations, managing guest accounts, and promoting hotel services.
Answer guest queries and phone calls with professionalism and efficiency.
Reconcile cashier floats at the end of your shift, maintaining accuracy and compliance.
The Guest Service Agent is the face of the hotel, responsible for checking guests in and out, providing excellent customer service, and managing front- desk operations.
Responsibilities
Provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel
Luggage assistance
Issue room keys, pamphlets, discount cards, etc.
Answer various questions from guests and arrange transportation for guests
Requirements
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Lead the guest journey from check-in to check-out with flair and efficiency, coach and energize the team, keep safety and security on point, drive loyalty, and jump in across departments to keep the show running smoothly.
Responsibilities
Lead the guest journey from check-in to check-out with flair and efficiency
Tune in to guest feedback and turn any hiccup into a high‑five moment
Coach, support, and energize the team to bring their best every shift
Keep safety and security on point—always
Drive loyalty like a pro, making every member feel like a VIP
Lead and manage the Global Payments Team, driving product strategy, vendor certification, and payment operations across digital and in-property channels.
Responsibilities
Support and execute the global payment product roadmap
Contribute to management of multiple payment capabilities including gateways, tokenization, alternative payment methods, fraud tools, and integrations
Partner with Digital, Finance, Security, and Property Technology teams
Identify opportunities to design and implement AI-powered workflows
Coordinate certification and onboarding of global payment vendors
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