Provide Tier 1 technical support for Turnitin products via email, phone, and live chat, resolving customer queries and coordinating with engineering and product teams.
Responsibilities
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Requirements
Bachelor’s degree
Nice to have: Learning Management Systems (Blackboard, Moodle, Canvas, D2L)
Provides technology support to corporate, administrative, and clinical users while developing technical, customer-service, and operational competencies.
Responsibilities
Take ownership of inbound technology issues and service requests
Diagnose and troubleshoot issues
Fulfill approved service requests
Prioritize work based on business impact
Provide a responsive, respectful, and service-focused customer experience
Requirements
High School diploma or equivalent
Nice to have: A+ certification
Nice to have: medical environment technical support
Provide technical support for Horizon Trading Solutions’ algorithmic trading platform, troubleshooting issues, communicating with clients, and deploying solutions at customer sites.
Compensation
Salary Range : €40,000 - €44,000 gross annual fixed salary, depending on profile and experience.
Responsibilities
Analyse and troubleshoot issues or incidents
Define severity and area of each issue
Resolve tickets according to required knowledge
Serve as primary point of contact for customers
Keep customers updated on progress
Requirements
Bachelor's or Master's degree in Computer Science or Software Engineering
Design, build, and operate highly available distributed services on the Substrate platform, focusing on storage, data-access services, large-scale ingestion pipelines, and search indexing.
Responsibilities
Design, build and operate highly available distributed services on the Substrate platform with clear ownership for reliability, performance, security and cost.
Evolve storage and data-access services, including client SDKs and APIs, migration from legacy access paths to supported clients, and correctness guarantees for reads, writes, deletes and queries.
Build and modernize large-scale ingestion and propagation pipelines, including event-driven processing, queueing, prioritization, retry, flow control and backpressure.
Improve search freshness and completeness by tracing data end to end, detecting gaps, and building safe, replay-able and idempotent repair and backfill mechanisms.
Drive scale and capacity work across shards and stamps, including scale-out, scale-up, rebalancing, and in-place repartitioning.
Requirements
Bachelor's degree in Computer Science or related field
Act as the lead programmer on selected studies of moderate complexity, working directly with project team leaders and client representatives to assess and develop project goals and timelines
Independently create, execute, maintain, and validate programs that transfer data across multiple data management systems or operating systems, combine data from a variety of sources and structures, generate and store summary data from a variety of sources, generate reports or combine multiple databases and validate programs that generate listings, tables and figures using SAS
Manage and document assignments to meet timelines and deliver high quality work, being familiar with any relevant contractual obligations or limits
Increase knowledge base and professional skills in areas including programming, technology and techniques, clinical trials, and the pharmaceutical industry
Provide training and guidance to junior team members
Requirements
MS/MA degree in computer science, statistics, biostatistics, mathematics or related field
Bachelor's degree in computer science, statistics, biostatistics, mathematics or related field or equivalent and relevant formal academic / vocational qualification
Senior IT Auditor responsible for planning and performing independent, risk-based audit, assurance and consulting activities related to IT internal processes, controls, risk management and governance within the University of Washington.
Compensation
Pay Range Minimum: $96,000.00 annual
Pay Range Maximum: $120,000.00 annual
Responsibilities
Plan and perform IT audits and advisory services across a broad range of systems and technologies
Prepare IT audit plans and detailed work programs
Conduct interviews, document and analyze processes and compliance
Develop audit findings, determine root causes and recommend actions
Prepare professional audit reports and follow-up reviews
You will join a Research and Development (R&D) team that will give you the opportunity to make a global impact, protecting our way of life in the digital age by preventing successful cyber attacks.
Compensation
$90,000.00 - $147,500.00/yr
Responsibilities
Collaborate with cross-functional teams to design, develop, and deploy software solutions with agility and rapid iteration.
Use and experiment with AI-assisted development tools (e.g., Cursor, Claude Code) to boost productivity and improve code quality.
Help define and evolve new engineering practices that leverage AI for code generation, testing, documentation, and refactoring.
Write clean, maintainable, and well-documented code, and actively participate in peer reviews and team design discussions.
Contribute to the automation of development, deployment, and monitoring processes as part of a DevOps culture.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Machine Learning, or a similar technical field
You will join a Research and Development (R&D) team that will give you the opportunity to make a global impact, protecting our way of life in the digital age by preventing successful cyber attacks.
Compensation
$90,000.00 - $147,500.00/yr
Responsibilities
Collaborate with cross-functional teams to design, develop, and deploy software solutions with agility and rapid iteration.
Use and experiment with AI-assisted development tools (e.g., Cursor, Claude Code) to boost productivity and improve code quality.
Help define and evolve new engineering practices that leverage AI for code generation, testing, documentation, and refactoring.
Write clean, maintainable, and well-documented code, and actively participate in peer reviews and team design discussions.
Contribute to the automation of development, deployment, and monitoring processes as part of a DevOps culture.
Requirements
Bachelor's degree in Computer Science, Software Engineering, Machine Learning, or a similar technical field
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