Lead end‑user technology operations and support services across corporate and international locations.
Responsibilities
Lead onsite, deskside, executive, Tech Bar, mobile, conference room AV, event support, and escalated support services with a focus on responsiveness, quality, and consistency.
Own end‑user asset lifecycle processes, including provisioning, inventory accuracy, CMDB integrity, refresh planning, reclamation, and secure disposal.
Coordinate support for conference rooms, collaboration spaces, and business events to ensure reliable technology experiences for presenters and participants.
Use KPIs, operational trends, user feedback, and audit results to identify risks, improve service performance, and reduce recurring issues.
Drive standardization, documentation, and process maturity across support practices, tools, handoffs, and escalation paths.
Requirements
Bachelor’s degree in Information Technology, Computer Science, or related experience
Seeking a Lead, Business Management to support the delivery, governance, and continuous improvement of foundational technology services across PGIM, partnering with leadership, teams, and stakeholders.
Support the delivery, governance, and operational oversight of foundational infrastructure technology services across PGIM.
Partner with service owners, architects, engineers, vendors, security teams, and business stakeholders to identify risks, resolve issues, and improve service outcomes.
Translate business needs and operational pain points into technology requirements, service improvements, roadmaps, backlogs, and execution plans.
Coordinate across infrastructure, cloud, workplace, endpoint, identity, network, collaboration, security, and application teams to drive cross-functional delivery.
Help define and mature service management processes, operating models, intake paths, governance cadences, and reporting routines.
Lead, Business Management to support delivery, governance, and continuous improvement of foundational technology services across PGIM.
Responsibilities
Support delivery, governance, and operational oversight of foundational infrastructure technology services
Partner with service owners, architects, engineers, vendors, security teams, and business stakeholders to identify risks, resolve issues, and improve service outcomes
Translate business needs and operational pain points into technology requirements, service improvements, roadmaps, backlogs, and execution plans
Coordinate across infrastructure, cloud, workplace, endpoint, identity, network, collaboration, security, and application teams to drive cross‑functional delivery
Help define and mature service management processes, operating models, intake paths, governance cadences, and reporting routines
Coordinate internal engineering, QA, architecture, DevOps, product, support, services, and program teams around client priorities, delivery dependencies, issue resolution, and go‑live commitments.
Requirements
Nice to have: Customer‑facing technology leadership
Executive Director of Software Engineering and OperationsToshiba Global Commerce Solutions - External · Durham, US+1 more