The Patient Experience Coordinator ensures accurate patient intake and financial clearance processes, delivering a seamless front‑office experience while maintaining compliance and supporting revenue cycle performance.
Compensation
Minimum Salary/Wage
USD$ 15.00 Hr.
Maximum Salary/Wage
USD$ 23.50 Hr.
Responsibilities
Deliver an exceptional front‑office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.
Educate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.
Collect time‑of‑service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.
Requirements
High School Diploma or GED
Nice to have: knowledge of healthcare insurance benefits and coverage
Nice to have: experience with requesting and managing customer payments
Responsible for performing prior authorizations and appeals for oral oncology and supportive medications, interacting with patients, caregivers, and healthcare providers, and supporting pharmacy staff in prescription processing.
Responsibilities
Demonstrates effective communication skills and premier customer service to interact with all levels of internal and external parties
Performs clinical reviews of patients’ charts using appropriate criteria to complete prior authorizations
Process appeals for prior authorization denials according to specific insurance plan requirements, provides documentation and composes a letter of medical necessity
Obtain prior authorization approvals utilizing online authorization sites (ex: Eviti, New Century Health, Cover My Meds) and prior authorizations via fax and phone
Escalate complex clinical concerns to the appropriate clinician with a goal of first call resolution
Requirements
High school diploma or GED
Active Registered Florida Pharmacy Technician license
Active National Pharmacy Technician Certification
Nice to have: Prior Authorization Certified Specialist (PACS) certification
Nice to have: Pharmacy benefit prior authorization experience
Responsible for delivering customer-facing services within Revenue Cycle System Services, including scheduling, registration, insurance verification, prior authorization, financial counseling, cashiering, and release of information.
Responsibilities
Inbound and outbound calls
Load insurance
Take patient payment
Setup payment arrangement
Requirements
Nice to have: Indiana State Navigator's license
Nice to have: at least one year of experience in hospital or physician Revenue Cycle
The Patient Experience Coordinator ensures accurate patient intake and financial clearance processes, delivering a seamless front‑office experience while maintaining compliance and supporting revenue cycle performance.
Compensation
Minimum Salary/Wage USD$ 16.60 Hr.
Maximum Salary/Wage USD$ 23.50 Hr.
Responsibilities
Deliver an exceptional front‑office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.
Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
Collect time‑of‑service payments and meet established collection targets to support revenue cycle performance.
Manage clinic scheduling workflows to optimize provider availability and patient access.
Requirements
High School Diploma or GED
Nice to have: knowledge of healthcare insurance benefits and coverage
Nice to have: experience with requesting and managing customer payments
Lead the U.S. Field Reimbursement team, manage reimbursement strategy, support internal and external customers, and drive cross‑functional initiatives to improve patient access.
Compensation
$180,000—$240,000 USD
Responsibilities
Lead, coach, and develop a team of 7-9 Field Reimbursement Specialists
Serve as senior subject matter expert for coding, coverage, and payment
Direct field reimbursement support and complex reimbursement escalations
Develop and maintain reimbursement tools, resources, and educational materials
Partner with Sales, Market Access, Clinical Affairs, and other functions
Requirements
Bachelor's degree in business, science, healthcare administration, or related field
Nice to have: implantable medical device experience
Nice to have: experience leading geographically dispersed field teams
Nice to have: experience developing reimbursement and coverage strategies
Senior Case Manager overseeing pharmacy reimbursement processes, prior authorizations, appeals, and patient advocacy within a pharmaceutical support industry.
Responsibilities
Provide day‑to‑day oversight and coordination of caseload to ensure timely completion of case elements
Act as single point of contact for prior authorization and appeal processing communications to patients, healthcare providers, and external stakeholders
Serve as patient advocate and resource for patients navigating reimbursement processes
Perform quality checks on cases and report trends to leadership
Troubleshoot complex cases spanning multiple disease states
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