Provide technical and business support for Citi applications, acting as liaison between users and technology teams, and managing incident resolution and release activities.
Responsibilities
Provide technical and business support for users of Citi applications
Field issues and queries from stakeholders and provide short‑term resolutions
Work with technology partners for long‑term remediation
Develop comprehensive understanding of apps support integration
Act as liaison between users/traders and internal technology groups and vendors
Requirements
Bachelor’s/University degree or equivalent experience
As an Application Support Analyst at Citi, you'll be the first point of contact for keeping mission-critical applications running smoothly for traders and business users. You'll troubleshoot issues, support application releases, and partner with technology teams to deliver fast, reliable resolutions that protect business continuity.
Compensation
Primary Location Full Time Salary Range: $69,050.00 - $96,350.00
Responsibilities
Deliver technical and business support for users of Citi's applications, resolving issues quickly and coordinating long-term fixes with technology partners.
Act as the main point of contact between traders, business users, internal technology teams and vendors to keep issues moving toward resolution.
Manage application releases from development through testing and into production.
Run post-release checks after releases and infrastructure updates to confirm systems are performing as expected.
Participate in disaster recovery testing to protect application availability and business continuity.
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications, dealing with complex problems independently and integrating specialty area knowledge with industry standards.
Responsibilities
Provide technical and business support for users of Citi Applications
Field issues and queries from stakeholders, provide short-term resolutions and work with technology partners for long term remediation
Act as a liaison between users/traders, interfacing internal technology groups and vendors
Participate in disaster recovery testing
Participate in application releases, from development, testing and deployment into production
Requirements
Bachelor’s/University degree or equivalent experience
The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
Responsibilities
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
Start of day checks, continuous monitoring, and regional handover
Perform same day risk reconciliations
Develop and maintain technical support documentation
Requirements
Bachelor’s/University degree or equivalent experience
Senior analyst providing technical and business support for Citi applications, managing stability, efficiency, and effectiveness of application systems.
Responsibilities
Provides technical and business support for users of Citi applications
Maintains application systems in daily operations
Manages, maintains and supports applications and their operating environments
Performs start of day checks, continuous monitoring, and regional handover
Performs same day risk reconciliations
Requirements
Bachelor’s/University degree or equivalent experience
Provides technical and business support for Citi applications, troubleshooting issues, collaborating with technology partners, and contributing to application releases and disaster recovery testing.
Compensation
$79,320.00 - $110,680.00
Responsibilities
Provide technical and business support for users of Citi applications
Field issues and queries from stakeholders and provide short-term resolutions
Collaborate with technology partners for long-term remediation
Develop comprehensive understanding of apps support integration
Act as liaison between users/traders and internal technology groups and vendors
Requirements
Bachelor’s/University degree or equivalent experience
The Apps Support Intmd Analyst is a developing professional role dealing with most problems independently, integrating in-depth specialty area knowledge with an understanding of industry standards and practices.
Compensation
$79,320.00 - $110,680.00
Responsibilities
Provide technical and business support for users of Citi Applications
Utilize apps support procedures and concepts to field issues and queries from stakeholders
Work with relevant technology partners for long-term remediation
Act as a liaison between users/traders, internal technology groups and vendors
Participate in disaster recovery testing
Requirements
Bachelor’s/University degree or equivalent experience
Senior analyst providing technical and business support for Citi applications, ensuring stability, efficiency, and effectiveness of application systems.
Compensation
$109,120.00 - $163,680.00
Responsibilities
Provides technical and business support for users of Citi applications
Maintains application systems in daily operations
Manages, maintains and supports applications and operating environments
Performs start of day checks, continuous monitoring, and regional handover
Performs same day risk reconciliations
Requirements
Bachelor’s/University degree or equivalent experience
