Reservations Agents are responsible for selling rooms and services of Cape Grace, providing engaging and anticipative service over telephone and email to ensure guests feel valued.
Responsibilities
Responsible for accommodation booking for Cape Grace, A Fairmont Managed Hotel.
Responds to enquiries about hotel products and services over the telephone, email, etc.
Determines guest’s needs and quotes the appropriate room and rate as per requirements.
Books reservation with most accurate information to ensure exceeding guest’s expectations.
Arranges accommodation, special requests and activity requirements for leisure, corporate and wholesaler’s guests.
As a Doorman/ Lobby Coffee Attendant you will be responsible for providing excellent guest service and maintaining overall efficiency of set standards for the Guest Relations function.
Responsibilities
Ensure to welcome all the guests in the lobby areas and serve coffee/drinks as welcome drinks
Ensure to always have the lobby areas in best conditions
Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time
Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each
Strategic partner to the L&S Cluster CEO, orchestrating strategy, governance, finance, capital, and executive communications across the L&S and OML landscape.
Responsibilities
Facilitate translation of the L&S Cluster Strategy into actionable plans
Coordinate annual business planning, performance reviews, and investor engagement
Develop and support governance cycles for L&S Exco and Cluster Board
Partner with L&S CFO on capital strategy and M&A processes
Prepare and review CEO materials and communications
The Overnight Front Office Agent is responsible for greeting guests and assisting them throughout the day, delivering the mission of 'Make Special Happen'.
Competitive hourly pay starting at $23.70, increasing to the full rate of $29.62 upon successful completion of three (3) months of employment, in accordance with the applicable Collective Bargaining Agreement
Responsibilities
Deliver warm, engaging, and personalized service in our seasonal Notch8 Speakeasy
Prepare and serve classic, contemporary, and signature cocktails in accordance with established recipes, portion controls, and presentation standards
Demonstrate strong knowledge of spirits, wines, beers, cocktail ingredients, garnishes, and preparation techniques
Guide guests through beverage selections, offering thoughtful recommendations based on individual preferences
Create a welcoming and engaging bar experience while maintaining the intimate atmosphere of the Speakeasy