The Senior Systems Analyst acts as the foundation for Meriplex’s Technical Assistance Center (TAC), resolving Level 1 end user issues and providing exemplary customer service.
Compensation
$25.00 - $31.00 / hour
Responsibilities
Deliver general workstation support
Provide customer specific application support
Troubleshoot basic network connectivity and devices/user connectivity
Ensure seamless operation, optimization, and advancement of internal and client-facing IT environments, acting as escalation point and driving automation and tool integration.
Compensation
Pay rate starts at $14.00/hr and may vary by experience and location.
Responsibilities
Serve as escalation point for complex issues unresolved by internal helpdesk
Act as escalation point for backup remediation
Oversee internal user onboarding and offboarding
Manage client onboarding and offboarding
Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure
Provides advanced technical support for clients, resolving escalated service requests and incidents while handling system administration and network support.
Locations (5)
Pakistan
South Africa
Sri Lanka
Ukraine
Brazil
Responsibilities
Troubleshoot and resolve client issues involving workstations, servers, printers, and applications.
Centralized Services Engineer (International)Intelligent Technical Solutions