Investigate, evaluate, and process disputes/chargebacks for Fiserv clients’ card portfolio, ensuring compliance and resolution.
Responsibilities
Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud.
Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines.
Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders.
Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information.
Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input.
Responsible for providing financial, credit, and trend analysis for the delivery of the Bank' credit products and services to middle market and other business clients and prospects. Monitors assigned credit relationships for covenant compliance, collateral monitoring, and credit deterioration.
Responsibilities
Manages a portfolio of primarily business clients; prepares a Relationship Plan and calling schedule for each client.
Completes all required loan portfolio management, including reviews, renewals, modifications, risk rating certifications, covenant compliance.
Calls on clients to discuss and promote all bank products and services in order to establish a strong client banking relationship.
Builds strong relationships with internal referral sources.
Identifies business opportunities and solicits referrals of other bank products or services and/or external referrals from existing customers.
The Compliance Business Oversight Manager provides independent second-line oversight of credit card products and servicing activities to ensure alignment with applicable consumer protection laws, regulatory expectations, and internal risk frameworks.
Compensation
$91,000 - $145,600 USD
Responsibilities
Serve as primary compliance support for assigned business lines, providing oversight and independent challenge on business activities and initiatives with regulatory impact.
Complete change risk assessments and related questionnaires for new business initiatives, performing review and challenge of inherent regulatory risks, mitigations and outlining conditions to launch.
Serve as a compliance advisor to business partners through regular meetings and process reviews.
Manage and track compliance-related issues, ensuring timely resolution and regulatory alignment.
Lead regulatory change management efforts for new and updated state laws, ensuring effective business adoption and compliance.
Requirements
Undergraduate degree or equivalent work experience
Looking for a seasoned professional with extensive knowledge of the US credit originations and account-opening lifecycle to lead the operational management and optimisation of our credit card originations processes.
Responsibilities
Lead the operational management and optimisation of credit card originations processes
Support daily operations and drive compliant, efficient onboarding of new accounts
Act as the central point of contact for the operations team on all things US credit originations
Respond to queries and share insight from industry experience
Build strong relationships across departments (e.g. Implementations, Operations, Product, Risk)
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