A T3 technical support role handling complex escalations from the front line, providing configurations, troubleshooting, and root cause analysis for complex cybersecurity environments.
Compensation
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Responsibilities
Provide Technical Support to customers and partners
T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Provide fault isolation and root cause analysis for technical issues
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors.
Responsibilities
Provide Technical Support to customers and partners
T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams
Provide configurations, troubleshooting, and best practices to customers
Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed
Provide fault isolation and root cause analysis for technical issues
Lead technical support and implementation for Palo Alto Networks SASE solutions, acting as primary customer contact and driving adoption, integration, and issue resolution.
Responsibilities
Guide customers through adoption and integration of SASE products
Provide real‑time technical support and strategy
Coordinate with engineering teams to resolve escalations
Advise on Cloud Security Change Management and governance
Build risk mitigation plans with account teams
Requirements
BS/MS in Computer Science, Electrical Engineering, Computer Engineering or related technical field
The Senior Network Security Engineer is responsible for the configuration, deployment, and management of the customer’s security appliances and infrastructure in a 24x7x365 environment.
Compensation
The likely salary range for this position is $119,000 - $161,000.
Responsibilities
Administration of LAN technologies for Cisco ASA Firewalls
Administration of firewalls, including but not limited to Cisco ASA, ACS, RSA, Cisco AnyConnect, Gigamon, Cisco VPN, Palo Alto
Assist in troubleshooting and problem solving for a wide variety of client/user LAN/Security related issues
Work closely with other IT functional teams to ensure cohesive support and strategies across the IT organization
Support the development of project plans and execute as authorized
As a Senior Network IT/OT Engineer, you will play a critical role in the design, integration, and implementation of Fluence's Battery Energy Storage System (BESS) network and cybersecurity architecture across EMEA projects. Acting as the technical lead for IT/OT infrastructure, cybersecurity, and communication systems.
Responsibilities
Leading the Project team on realization of the Project specific requirements with existing functionalities: serve as the Subject Matter Expert regarding Cybersecurity, Network, Architecture and associated devices.
Lead the integration of the Fluence BESS control system into the Transmission System Operator (TSO) SCADA systems: lead the Network configuration, communication interfaces, cybersecurity requirements, to meet TSO / Customer requirements.
Develop and maintain documentation of existing Network infrastructure including hardware, protocols, communication links and cybersecurity strategies.
Lead and guide field engineers to find solutions to problems as they arise during commissioning/testing of a system, in all network-related subjects.
Involved in central network/cybersecurity for energy storage solutions, including guidance, evaluation and analysis of network/cybersecurity challenges. Ensuring network and communication security vulnerabilities are acknowledged and communicated to affected stakeholders.
Requirements
Bachelor’s / Master’s degree in computer engineering, information technology, computer science (or equivalent)
Operate as a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review.
Responsibilities
Offer advanced-level technical assistance to top-tier customers
Take ownership of support cases from initiation to resolution
Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting
Utilize fault isolation and root cause analysis skills to provide post-sales technical support
Identify product defects via lab replication using network simulation, lab automation, performance testing, and validation tools
