- Raleigh, North Carolina, United States
- Entry
- 2+ years
Provide technical support for Qualys Security Applications, resolving global customer and partner service requests in FedRAMP environments.
Responsibilities
- Resolve global customer and partner service requests promptly
- Collaborate with cross-functional teams for high customer satisfaction
- Provide support via phone, email, and MS Teams for Product modules over the SaaS platform
- Act as main point of contact for technical issues, collaborating directly with Development and QA teams
- Deliver world-class support and technical solutions
Requirements
- Bachelor of Science in Computer Science
- Nice to have: Packet capture review
- Nice to have: API support
- Nice to have: Regex
- Nice to have: Bash scripting