Dedicated partner to customers ensuring success with Cortex XDR products, leveraging expertise to mitigate risks, troubleshoot complex issues, and manage escalations.
Compensation
Office - India - Bangalore Bagmane Tech Park
Responsibilities
Respond to and triage user-reported issues via ticketing system, phone, or remote sessions
Perform advanced, multi-level troubleshooting at the application and OS level to isolate and resolve complex technical problems
Collaborate effectively with development and other teams to identify fault areas (code, environment, configuration) and drive the implementation of fixes
Facilitate comprehensive root cause investigations and manage the implementation of corrective and preventative measures
Proactively engage with customers to address Cortex XDR technical needs and provide escalation management
Requirements
Bachelor's degree in Engineering, a related technical field, equivalent military experience, or equivalent practical experience
Own the strategy, roadmap, execution, and customer experience for Cloudflare’s zero-day protection products, beginning with WAF Managed Rules.
Locations (4)
United States
Canada
United Kingdom
Portugal
Compensation
Compensation may be adjusted depending on work location.
For Lisbon based hires: Estimated annual salary of 65,000 - 80,000 EURO
For New York City based hires: Estimated annual salary of $156,000 - $216,000
Responsibilities
Own the strategy and roadmap for WAF Managed Rules and Cloudflare’s broader zero-day protection experience.
Partner with other product and engineering teams to help customers identify exposure, deploy mitigations, investigate attacks, and remediate vulnerable software.
Define how Managed Rules integrates with code scanning and exposure discovery to help customers identify applications affected by newly disclosed vulnerabilities.
Prioritize shared security primitives, telemetry, and APIs that make emergency protections easier to automate across Cloudflare’s security products.
Define workflows for creating, testing, deploying, and auditing ad-hoc emergency policies when a managed detection is not sufficient for a customer’s environment.
Requirements
Nice to have: Security research, exploit-development, or detection-engineering experience
Nice to have: Experience with WAFs, managed rules, security-rule rollout, false-positive management, application security, threat intelligence, security operations or vulnerability management
Nice to have: Experience with Enterprise security operations, including APIs, automation, auditability, policy controls, logs, and SIEM integrations
Nice to have: Experience with code scanning, software supply-chain security, or exposure discovery
Nice to have: An established presence in the security research community, conference speaking, technical writing, or press engagement
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