Service Management Consultant responsible for administering the change and enhancement lifecycle, ensuring traceability, risk control, process compliance, and successful transition to operation, utilizing ITIL, Agile, and DevOps frameworks.
Compensation
Capgemini ofrece una compensación competitiva y beneficios superiores a los de Ley.
Responsibilities
Gestionar el ciclo completo de cambios y mejoras desde la solicitud hasta la implementación y cierre
Validar alcance, impacto, riesgos, dependencias y criterios de aceptación
Coordinar análisis técnicos y funcionales con equipos de infraestructura, aplicaciones, seguridad y negocio
Liderar la preparación y seguimiento de comités de cambio (CAB)
Garantizar la existencia de planes de implementación, pruebas, comunicación, monitoreo y rollback
The District Manager oversees daily route operations, delivery performance, customer service, and service team members to ensure efficient and high-quality service.
Locations (2)
Carson City, United States
Reno, United States
Responsibilities
Oversee the daily execution of delivery and service routes to ensure accurate and efficient customer service
Manage route schedules, territory coverage, and workload distribution to maximize route productivity
Lead, coach, and develop route drivers and service team members to drive performance and accountability
Ensure consistent customers service and respond to escalated customer concerns, service issues, and delivery challenges
Promote and enforce all company safety policies, DOT regulations (if applicable), and operational procedures
The IT Operations Manager ensures the foundation holds for Moonshot's scaling operations, translating the Director's strategy into disciplined execution across manufacturing and office environments.
Responsibilities
Translate the Director's strategy into a sequenced execution plan and hold the team accountable
Define and enforce operating standards, runbooks, and service procedures
Set and own the SLAs governing service management, request management, asset management, and CMDB discipline
Directly manage a team of six across infrastructure engineering, systems administration, network administration, and desktop support
Own the reliability posture of IT environment across servers, virtualization (Hyper-V), SQL Server, networking, and printing
Requirements
Bachelor's degree in Information Technology, Computer Science, or a related field
Oversee all aspects of the service, parts and warranty departments, manage a team of skilled technicians and support staff, and ensure compliance with company standards and industry regulations.
Compensation
Competitive salary based on experience.
Responsibilities
Recruit, train, and mentor service department staff
Foster a positive, collaborative work environment
Conduct performance reviews
Ensure exceptional customer experiences
Oversee scheduling and workflow
Requirements
High school diploma or equivalent required
Degree in business management, automotive technology, or related field preferred
Support and lead of team in the GBS People Services function ensuring efficient delivery of transaction and operational processes. This role focuses on service excellence, process compliance, team performance, and continuous improvement while acting as a key liaison between stakeholders and operations team.
Responsibilities
Accountable for operational service delivery and performance for regional processes in scope of the People Services organisation
Manage key business relationships and stakeholders in delivery of core People Services
Lead and direct a team of service delivery Teams in providing excellent customer service and maintaining quality of service
Manage activities to ensure data accuracy, confidentiality, compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks
Work closely with process owners to manage change control and deploy into operational service
Requirements
Bachelor’s degree in human resources / business administration, Commerce or related field
Lead and support a team in the GBS People Services UK function, ensuring efficient delivery of transaction and operational processes.
Responsibilities
Accountable for operational service delivery and performance for UK regional processes
Manage key business relationships and stakeholders in delivery of core People Services
Lead and direct a team of service delivery teams in providing excellent customer service and maintaining quality of service
Manage activities to ensure data accuracy, confidentiality, compliance and adherence to group policies, region/country legislation/requirements, procedures and management of risks
Work closely with process owners to manage change control and deploy into operational service
Requirements
Bachelor’s degree in human resources / business administration, Commerce or related field
The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes.
Responsibilities
Build customer relationship
Deliver specific process to support the overall engagement
Senior Consultant – Service Transition & Delivery, this multi-skilled disciplinary role champions service management best practices across the organisation, guiding clients through the critical phase between programme / project delivery and operational stability.
Responsibilities
Lead the definition and execution of end-to-end Service Transition strategies
Establish, chair and govern formal Operational Readiness Reviews (ORRs), Gate assessments and Service Acceptance Criteria (SAC)
Embed key needs into operational readiness gates (e.g. accessibility, security compliance and data privacy safeguards)
Manage early-life support (ELS) / hypercare windows for critical services
Undertake Service Designs, operational level agreements (OLAs) and underpinning contracts (UCs) to help manage supplier relationships
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