The Customer Care Manager provides leadership and direction for a multi-disciplinary team that manages a large portfolio of smaller and diverse retailers, focusing on a repeatable and process-oriented go to market motion.
Responsibilities
Work cross functionality to find efficient and effective ways of communicating to our retailers and educating them on our products and solutions.
Process existing customer orders from simple to complex to support Sales in pursuing strategic, high value opportunities.
Serve as the primary escalation point for complex Customer Care issues.
Coach and train team on how to overcome customer objections related to service, product, and support.
Act as a liaison between Customer Care and Support, Hardware Development, and Marketing to advocate for customer needs.
Oversee and coordinate network deployment projects and managed service engagements across multiple customer programs, ensuring timely execution, accurate status tracking, and proactive issue resolution.
Responsibilities
Oversee and coordinate multiple network deployment projects and managed service engagements throughout the project lifecycle
Create and manage project schedules, milestones, deliverables, and budgets
Manage incoming customer work requests, service tickets, and project assignments
Coordinate network deployment activities including fiber optic cabling installations, POP builds, network equipment installations, card and optic installations, equipment decommissions, and facilities networking services
Monitor SLO/SLA performance and initiate corrective actions
Oversee the daily operations of the Camp Services Department including kitchen, camp office, housekeeping, laundry, recreation, water bottling, distribution, transportation, and facilities.
Responsibilities
Lead and coordinate the day-to-day operations of Camp Services, ensuring the effective delivery of accommodation, housekeeping, laundry, catering support, transportation, recreation, water bottling and distribution, and camp administration services.
Execute the Camp Services Scope of Work (SOW) in accordance with Company policies, contractual agreements, and operational requirements, ensuring compliance with Health, Safety, Environmental, and Security (HSES) standards.
Support the implementation of short- and medium-term operational strategies to improve service delivery, operational efficiency, customer satisfaction, and resource utilization.
Oversee the planning, scheduling, budgeting, staffing, procurement, and cost control of camp operations to ensure efficient use of resources and adherence to approved budgets.
Supervise Camp Services personnel and contractors, ensuring high performance, compliance with service standards, and effective workforce planning.
Requirements
Bachelor’s degree in Business Administration, Public Relations or a related field
Provide 2nd and 3rd level BI/BO support to Bosch's global users, focusing on Business Intelligence and Business Objects solutions within the SAP environment.
Responsibilities
Provide 2nd and 3rd level BI/BO support
Provide technical and functional support for BI/BO tools and related SAP systems
Support the implementation, enhancement, and maintenance of projects
Manage and monitor problems, incidents, system capacity, availability, and service levels
Monitor system performance, identify failures, and propose solutions and improvements
Requirements
Bachelor's degree completed
Nice to have: Previous experience in 2nd and 3rd level BI/BO support
Nice to have: Experience in SAP Business Intelligence and reporting solutions
Nice to have: Experience in project implementation, support, and maintenance
Nice to have: Experience working in global IT environments and supporting users across different locations
Provide 2nd and 3rd level SAP support to Bosch's global users, focusing on the SAP EWM (Extended Warehouse Management) module within the Logistics Execution area.
Responsibilities
Provide 2nd and 3rd level SAP support
Provide technical and functional support for SAP systems involved in warehouse and logistics execution processes
Support the implementation, enhancement, and maintenance of SAP projects
Manage and monitor problems, incidents, system capacity, availability, and service levels
Monitor system performance, identify failures, and propose solutions and improvements
Requirements
Bachelor's degree completed
Nice to have: Previous experience in 2nd and 3rd level SAP support
Nice to have: Experience in Logistics Execution, warehouse management, or supply chain processes
Nice to have: Experience in SAP project implementation, support, and maintenance
Nice to have: Experience working in global SAP environments and supporting users across different locations
Lead a team of customer care representatives in export order management and fulfillment, ensuring compliance with trade regulations and driving operational efficiency.
Responsibilities
Issue process guidance and operational directives for export processes
Address process gaps and compliance risks
Act as escalation point for complex export orders
Drive process standardization and scalability
Implement continuous improvement opportunities
Requirements
Advanced Degree plus 3 years of experience
Bachelor's Degree plus 5 years of experience in customer service leadership
Own key customer relationships and drive outcomes for a portfolio of accounts
Compensation
Pay range: $82,000- $114,800, depending on experience and skill set
Responsibilities
Be accountable for all aspects of customer experience for the portfolio of 10-25 clients, assigned to you
Establish trusted/strategic advisor relationship with clients and drive continued value of our solutions and growth within the portfolio
Establish and drive the governance model to monitor service deliverables and improvement opportunities (customer meetings, roadmap sessions, project calls, customer health checks, SLA reporting, financial oversight)
Work with customers to establish critical goals and KPI’s I.e., Customer Success Planning
Be aware of all incidents, projects and activities that CDW’s Managed and Professional Services are engaged in for your assigned customers
Requirements
College or University Degree in a relevant field (Computer Science, Management Information Systems) or comparable work experience
Nice to have: Advanced ITIL Certification
Nice to have: Experience with Customer Success tools (e.g., Gainsight)
Nice to have: Lean/Six Sigma Belt Certification
Nice to have: Business Relationship Management Professional Certification (BRMP)
Lead Camp ServicesRosebel Gold Mines N.V. · Brokopondo, Suriname