Lead enterprise Major Incident Management and Problem Management functions to minimize business disruptions, restore critical services, and improve operational stability.
Compensation
The current salary range for this role is $88,900.00 to $155,500.00.
Responsibilities
Lead enterprise Major Incident Management and Problem Management processes to ensure operational effectiveness and service reliability.
Direct response and recovery efforts for Priority 1 (P1) and Priority 2 (P2) incidents, coordinating technical teams, vendors, and escalation activities to restore critical services.
Facilitate incident bridge calls, crisis communications, and executive updates throughout major incident lifecycles.
Oversee root cause analysis (RCA), post-incident reviews (PIRs), and corrective action plans to prevent recurring incidents and systemic failures.
Manage proactive problem identification, trend analysis, problem backlogs, and the Known Error Database (KEDB) to improve service stability and knowledge sharing.
Lead the deployment and support of the Clinical LIMS Europe Program, managing a team of support, deployment, cloud and infrastructure engineers to ensure service availability and effective change management.
Responsibilities
Implement a service delivery culture and critical service management processes
Manage a team of support & deployment engineers, cloud and infrastructure engineers
Notify senior leadership of status and business impact during incidents
Prepare post-incident documents and mitigation strategies
Maintain observability across applications
Requirements
Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology, Chemistry or related field
Provide regional, on‑site technical service and customer support for pharmacy automation systems throughout the Philadelphia, Pennsylvania regional territory.
Responsibilities
Maintain system uptime and reliability through preventive maintenance, troubleshooting, break/fix repairs, hardware diagnostics, software configuration, equipment calibration, and customer training
Requirements
High School Diploma or equivalent
Nice to have: Associate degree or equivalent in Engineering Technology
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current range is $116800 to $208300
Responsibilities
Lead the day-to-day operation and continuous improvement of a client’s data platform services
Guide engineering and operations teams to maintain platform health, deliver reliable service, and manage operational risk
Lead operational administration and service health for Snowflake, Matillion Data Productivity Cloud, and on-premises ETL environments
The role serves as a central data engine for ITIL process governance, validating process execution against performance to enable continuous improvement.
Responsibilities
Serve as the central data engine for ITIL process govenance by reviewing and validating process execution against actual operational performance
Identify and analyze gaps between defined ITIL process and real-world service delivery, enabling continuous improvement
Act as the single source of truth for service volumetrics by consolidating, validating, and maintaining monthly operational reporting
Ensure accuracy, consistency, and completeness of service data across all ITIL processes
Support SLA computation and validation, including monitoring compliance against agreed service levels
Requirements
Bachelors degree in information technology, Computer Science, Business Administration, Engineering, or a related field
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