Assist clients by providing outstanding customer service for all End User Services, troubleshooting IT challenges, and supporting site-specific requirements at the Comanche Peak facility.
Responsibilities
Manage technical support incidents
Provide functional support to local and remote users
Respond to user inquiries via telephone, email, instant message, and case tracking
Drive to remote locations to install servers and networking equipment
Participate in weekly Genius Bar / Depot Support team
Requirements
College degree programs and/or certifications in Information Systems or equivalent
Provide day‑to‑day technical support for hardware and software systems, troubleshoot, diagnose, and resolve user issues, and recommend IT infrastructure upgrades.
Responsibilities
Provide day‑to‑day technical support to employees for hardware and software systems
Troubleshoot and diagnose problems through user discussion
Rectify faults and resolve issues in a timely manner
Escalate problems as needed
Recommend upgrades or improvements to IT infrastructure
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Responsibilities
Provide day-to-day technical support to employees for a range of hardware and software related systems
Respond to and diagnose problems through discussion with users
Troubleshoot, fault rectification, and problem escalation
Provide effective and timely resolution of users’ problems, queries or complaints
Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure
Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
Responsibilities
Providing day-to-day technical support to employees for a range of hardware and software related systems
Responds to and diagnoses problems through discussion with users
Troubleshooting, fault rectification, and problem escalation
Providing effective and timely resolution of users’ problems, queries or complaints
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure
Provide Level 1 and 2 desktop and basic server support to Victorian schools, assisting Specialist Technicians and performing on‑site installations and system imaging.
Compensation
Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Responsibilities
Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting
Assist Specialist Technician in the execution and completion of assigned tasks through to resolution
Provide local support for the Notebooks for Teachers and Principals Program
Deployment of system images including packaging, building, testing and updating in live environments
Contribution to the technical documents of the school
Requirements
Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar)
Nice to have: Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA, CompTIA )
Nice to have: Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL )
Nice to have: Victorian Working With Children Check (WWCC)
Provide Tier 1-3 virtual and physical IT support to end users, including software, hardware, network, and enterprise systems issues, and maintain end user productivity platforms.
Responsibilities
Respond to user requests and escalated issues
Acquire, install, and upgrade PC components and software
Perform asset management for software and hardware
Provide education and training to users
Maintain ownership of end user productivity platforms and collaboration toolsets
Requirements
Bachelor's degree in related field or equivalent work experience
Field Services Support Engineer, Comanche PeakNewVistra Corp · Glen Rose, US