As a Supportability Engineer for Keystone Storage as a Service, you will provide advanced technical support to customers, customer support personnel, and field support staff, monitoring, diagnosing and troubleshooting NetApp Keystone environments.
Responsibilities
Manage Keystone-specific service functions, including hardware, OS, and software releases, critical functionality patches, advisories, vulnerabilities, technical risk mitigation, and firmware updates
Conduct general planning for OS, software, hardware upgrades, patch installations, data migration, and design best practices
Develop and execute roll-back plans and best practices recommendations
Utilize data management tools to oversee Keystone capacity utilization on an estate-wide and per-customer basis
Collect and maintain data on hardware health, OS version status, firmware status, incident status, EOS status, on-site installed tool status, software licensing status, support contract, and entitlement status
Provide advanced technical support for NetApp Keystone Storage as a Service, monitoring, diagnosing, and troubleshooting hardware, software, and multi‑vendor environments.
Responsibilities
Manage Keystone‑specific service functions including hardware, OS, and software releases, patches, advisories, vulnerabilities, and firmware updates
Plan and execute OS, software, hardware upgrades, patch installations, data migration, and design best practices
Utilize data management tools to oversee Keystone capacity utilization and performance metrics
Collect and maintain data on hardware health, OS version status, firmware status, incident status, EOS status, on‑site installed tool status, software licensing status, support contract, and entitlement status
Disseminate risks, alerts and security bulletins and work closely with Keystone Success Managers, Support Account Managers, Deployment Team and CSD
As a Supportability Engineer for Keystone Storage as a Service, you will provide advanced technical support to customers, customer support personnel, and field support staff, monitoring, diagnosing and troubleshooting NetApp Keystone environments.
Responsibilities
Manage Keystone-specific service functions, including hardware, OS, and software releases, critical functionality patches, advisories, vulnerabilities, technical risk mitigation, and firmware updates
Conduct general planning for OS, software, hardware upgrades, patch installations, data migration, and design best practices
Utilize data management tools to oversee Keystone capacity utilization on an estate-wide and per-customer basis
Collect and maintain data on hardware health, OS version status, firmware status, incident status, EOS status, on-site installed tool status, software licensing status, support contract, and entitlement status
Disseminate risks, alerts and security bulletins and work closely with Keystone Success Managers, Support Account Managers, Deployment Team and CSD
Responsible for overall architectural coordination for the engineering and evolution of Cloud and Compute IT Infrastructure services, ensuring consistency, scalability, and alignment with enterprise technology standards and strategy.
Responsibilities
Coordinate implementation and customization of Cloud & Compute technical solutions by strategic partners
Assess emerging technologies and industry developments for strategic IT impact
Contribute to tender and vendor evaluations assessing architectural quality and technical feasibility
Act as a senior technical advisor on complex Cloud & Compute topics
Ensure continuous improvement of Cloud & Compute services focusing on innovation, quality, and sustainability
Requirements
Master degree in IT&C
Nice to have: ITIL Service Management certification
Nice to have: Cloud platform certifications
Nice to have: Infrastructure or security certifications
Solution Engineer-Storage Domain, leading innovation and technology roadmap for HPE's Hybrid Cloud, helping customers reimagine IT needs to deliver simple, consumable solutions.
Responsibilities
Design and Develop cloud solutions, responsible for overall development efforts and executing program schedules
Responsible for all stages of design and development of complex integration and automation tools, including solution design, test planning, analysis, coding, testing, and debug
Project-level code and design reviews, and deliver presentations and sprint demos to key stakeholders
Reviews and evaluates designs and project activities for compliance with systems design and development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk
Defining and driving unit testing and QA requirements for development programs
Requirements
BE/B.TECH in Computer Science from leading engineering institutions in India/abroad
Identify customer needs for NetApp solutions and services, analyze requirements, design technical solution concepts, and present them to public sector customers in the Hamburg region.
Responsibilities
Identify customer needs for NetApp solutions and services
Analyze customer requirements and translate them into technical solution concepts
Present NetApp technologies at various levels of responsibility within the customer organization
Design solution concepts and architectures
Present solutions to larger audiences during technical customer presentations
Requirements
Successfully completed technical training or technical degree
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