Support fonctionnel et applicatif sur les solutions Workday, analyse et résolution d’incidents, suivi des tickets, participation aux évolutions fonctionnelles et aux tests, gestion des données et interfaces.
Responsibilities
Assurer le support de niveau 1 à 3 sur les solutions Workday
Analyser, qualifier et résoudre les incidents remontés par les utilisateurs
Assurer le suivi des tickets et le respect des SLA
Identifier les causes racines des incidents récurrents et proposer des actions correctives
Participer au paramétrage et aux évolutions fonctionnelles des solutions
Assists with or executes configuration across Workday workstreams such as Human Capital Management (HCM)/Core HR, Payroll, Benefits, Advanced Compensation, Talent & Performance, Learning, Position Management, Absence, Time Tracking, Financial Management, or Projects; directs and owns process/system changes and reviews them to ensure design changes meet business requirements.
Supports user acceptance testing (UAT), develops test scenarios, and conducts prototype reviews; performs QA against specifications, evaluates quality and performance, and troubleshoots and resolves system and integration issues.
Helps design Workday reports, dashboards, data loads, and security permissions; analyzes complex source system data to improve data quality and maintain data integrity, translating raw data into consumable reports.