Minimum Salary USD $26.73/Hr. Maximum Salary USD $37.26/Hr.
Responsibilities
Performs information systems technical support, systems implementation, systems monitoring, and customer support.
Technical support includes troubleshooting, preventative maintenance, and account and password management.
May assist with root‑cause analysis and system administration tasks.
Systems implementation includes installation or upgrades of systems, devices, and tools, conducting testing and training, and preparing system documentation and operational procedures.
Systems monitoring includes tracking system performance, preparing systems performance reports, and recommending systems and process improvements.
Requirements
Technical Institute Graduate (TIG)/ AA or higher
High school diploma/GED and 2 years of relevant experience
Nice to have: Call center experience
Nice to have: Microsoft Certified Processional (MCP)
Support Specialist to support the product and our customers via email, phone, text chat, and screen-sharing.
Responsibilities
Resolve customer questions, issues, and needs through email, phone, video conferencing and screen-sharing
Track customer inquiries and ensure timely resolution while escalating complex technical issues when necessary
Document and process feature requests and bug reports while collaborating with the product and engineering team to address issues
Configure and improve our AI-driven support ticketing system by creating prompts, rules, routing logic, labeling/triaging tickets, and feeding product knowledge so the AI handles Wealthbox-specific situations more effectively
Maintain and update our knowledge base documentation, including FAQs
Support customers across telephone and digital chat channels, delivering a market-leading experience.
Compensation
Salary - The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.
Responsibilities
Support customers via phone and digital chat
Handle inquiries about products and policies
Make changes or add products
Provide consistent high-quality service across channels
Acting as a liaison between customers and the company to deliver outstanding customer service and handle administrative tasks.
Responsibilities
Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
Provide excellent customer service to both customers and UniFirst personnel.
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
Partner and provide administrative support to UniFirst’s Sales Department.
Perform basic data entry and other administrative duties.
Support customers across telephone and digital chat channels, delivering a market‑leading experience and helping them get the right outcome.
Compensation
The starting salary is £26,230, plus a comprehensive benefits package. Upon completing the training and coaching period, which typically lasts 12 weeks, the salary will automatically increase to £26,550. There will be further opportunities for salary progression up to £29,500, depending on your commitment to personal development and career growth.
Responsibilities
Answer customer queries about products and policies
Make changes or add additional products
Provide consistent high‑quality service across channels
Support customers through both telephone and digital chat
Assister les clients francophones dans le support technique et administratif des services de télécommunications.
Locations (2)
Porto, Portugal
Matosinhos, Vila Real District, Portugal
Compensation
Rémunération : 1 020 € bruts/mois de base (versés sur 14 mois) + 100 € bruts/mois de prime garantie (durant les 3 premiers mois) + Primes de performance individuelles + 9,60 € nets/jour d'indemnités repas + 150 € bruts de prime de bienvenue (attribuée au 4ème mois).
Responsibilities
Répondre aux requêtes des abonnés concernant leurs formules télécoms, facturation, gestion de compte ou support technique
Diagnostiquer et résoudre rapidement les difficultés techniques ou administratives
Informer les utilisateurs des nouvelles options et fonctionnalités
Traiter les demandes entrantes par appels, courriers électroniques et chat
Enregistrer et actualiser les données clients dans les outils internes
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