Provide first‑line technical and administrative support to international customers via ticket system and live chat, handling networking, billing, account management and contract adjustments.
Locations (3)
Prague, Prague, Czech Republic
Mallorca, Spain
European Union
Responsibilities
Respond to customer inquiries via ticket system and live chat
Resolve basic networking, billing, account and contract issues
Collaborate with Billing and Technical Support teams
Update knowledge and upskill on products and processes
Requirements
Completed commercial or technically oriented vocational training or comparable qualification
The Support Desk Teammate is part of the Spinx Centralized Support Desk, unifying Customer Service, Dispatch, Facilities, and IT Support into a single seamless support model.
Responsibilities
Serve as the single point of contact for maintenance, facilities, and IT-related service requests.
Respond to incoming calls, emails, and tickets from store and car wash teams, guests, and internal departments.
Log all service requests in the ticket system, assigning accurate categories, priorities, and ownership.
Provide assistance on issues related to the Spinx Xtras loyalty app, car wash memberships, store operations, POS systems, and IT hardware/software support.
Troubleshoot first-level maintenance and technology issues before escalation.
Provide technical support for manufacturing floor and office devices, manage Active Directory, troubleshoot hardware and software, and document resolutions.
Locations (2)
Sault Ste. Marie, Michigan, United States
Pickford, Michigan, United States
Compensation
Salary Range: $49,000 - $76,000 depending on experience
Responsibilities
Set up and image workstations for new hires and replacements.
Support shop floor devices such as scanners, label printers, and handheld terminals.
Escalate network and server issues to senior IT staff.
Document fixes and update the ticket system with resolution notes.
Walk users through basic software steps for email, ERP, and timekeeping systems.
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