Provide Tier 1 IT support in a data center environment, handling tickets, security protocols, and client requests while receiving on-the-job training and certification opportunities.
Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $37,000 - $41,000 per year, paid out hourly, can vary depending on market and shift.
- Handle Tier 1 tickets, daily shift walks, routine audits, remote hands requests
- Follow strict security protocols to allow client access requests inside the data center
- Enforce security protocols for equipment removal
- Follow shipping and receiving procedures
- Cover the front desk phone and conduct physical and virtual security checks
- Associate degree in a technical discipline or technical equivalent work experience
- Nice to have: CompTIA A+
- Nice to have: Network+
- Nice to have: CCNA
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