This is a customer service role for a self-directed professional who takes ownership of the customer experience.
Compensation
Salary range: $60,000-$70,000
Responsibilities
Take ownership of each customer's digital adoption as their primary point of contact, guiding them from first request through successful use of parts.cat.com, CAT Central, and VisionLink.
Provide responsive, friendly support by answering customer questions, troubleshooting registration and login issues, and proactively following up until each customer is set up and comfortable using the tools.
Support internal and external requests for platform access, updates, and maintenance, keeping customers and employees informed with timely, clear communication.
Introduce customers to digital platforms by explaining the benefits and values to their business and demonstrating key features.
Support the efforts to meet and maintain Caterpillar standards.
Requirements
Associate degree or high school diploma
Nice to have: customer service and training experience
Support dealer and customer relationships in the Building Construction Products (BCP) portfolio, driving sales and growth across machine, parts, attachments, services, and technology.
Locations (3)
St. Louis, Missouri, United States
Milwaukee, Wisconsin, United States
Madison, Wisconsin, United States
Compensation
$112,710.00 - $169,060.00
Responsibilities
Deliver the annual business plan for the assigned territory
Use BCP business-process guidance to support variance programs and other commercial actions
Partner with dealer sales, parts, service, product, attachment, and marketing teams
Support attachment forecasting, ordering, inventory planning, sales strategy, marketing, and new attachment introductions
Strategic role governing dealer execution of digital initiatives, driving adoption of technology and enhancing customer satisfaction within the Europe region.
Compensation
Salary: £49,500-£57,500 depending on experience
Responsibilities
Governs dealer execution of several strategically important Digital initiatives to support business growth
Enables revenue growth and digital adoption by ensuring dealers continue to grow their active customers on ecommerce, fleet management, condition monitoring, connectivity and customer data
Supports dealers by being a trusted advisor on Digital projects prioritization
Leads processes improvement on data management, platform deployment and technology adoption
Supports the development and manages implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications
Build strong customer partnerships and drive aftermarket growth by managing a defined territory and identifying parts and service solutions to improve equipment performance.
Responsibilities
Build trusted customer relationships – understand your customers’ businesses, equipment needs and key drivers to deliver value-focused solutions.
Manage your territory – develop and execute Account and Territory Plans aligned with sales and performance targets.
Drive parts and service opportunities – proactively identify, manage and progress opportunities through the sales funnel using CRM.
Support equipment performance – conduct equipment inspections, including CTS and TA1/TA2, to identify equipment health risks and future service opportunities.
Deliver aftermarket solutions – promote Caterpillar offerings including CVAs, Repair Options, Rebuilds and digital platforms such as HD360, VisionLink, Cat Inspect and Cat Central.
Serve as the dealership's subject matter expert for complex mining equipment diagnostics and repairs, acting as the primary liaison between the dealership and Caterpillar engineering.
Responsibilities
Serve as the dealership's subject matter expert for complex mining equipment diagnostics and repairs
Act as the primary liaison between the dealership and Caterpillar engineering for technical support and product concerns
Assist technicians in diagnosing and resolving advanced hydraulic, electrical, engine, powertrain, and mining equipment system issues
Utilize SIS2GO, SIS, DSN, VisionLink, technical service publications, equipment health data, and diagnostic tools to identify root causes and develop repair recommendations
Submit, monitor, and manage technical support cases through Caterpillar’s Dealer Service Network (DSN)
Requirements
High school diploma or GED
Associate Degree from an accredited vocational school preferred
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