An internal-facing role focused on efficiency, logistics, and quality control across a portfolio of sites. The role owns internal operations, scheduling, logistics, audits, support services, and financial responsibilities.
Responsibilities
Build and maintain schedules across multiple sites and shift patterns, including 24/7 and overnight coverage
Manage shift coverage requests and last-minute replacements
Planning and Availability Specialist responsible for managing delivery personnel schedules, vacation requests, and shift availability to meet service demand.
Responsibilities
Manage weekly availability of delivery riders and assign first shift based on service needs
Coordinate and evaluate vacation and absence requests
Monitor open shifts, cancellations and extensions to ensure coverage during key periods
Resolve tickets and operational requests related to shift modifications
Send communications and forms to fleet for updating and reinforcing planned shifts
Support day‑to‑day HR operations for major projects, including onboarding, workforce mobilization, and compliance reporting.
Compensation
$75,000—$85,000 CAD
Responsibilities
Coordinate employee onboarding, orientations, training, certifications, drug and alcohol testing, background screening, and project‑specific access requirements
Create and update employee files, onboarding documentation, and employment records while processing approved hires, transfers, wage changes, classifications, and terminations in HR systems
Coordinate employee transactions with Payroll, Benefits, IT, Fleet, Safety, and other departments to ensure accurate and timely workforce updates
Maintain employee information in systems such as BIS Safety, Procore, and Apparel Solutions, track outstanding requirements, and elevate compliance concerns
Maintain accurate onboarding, workforce, compliance, and program participation reports, monitor data quality, and identify opportunities to improve administrative processes
Requirements
Diploma or certificate in Human Resources, Business Administration, or a related field, or equivalent experience
Nice to have: Experience in construction or project‑based environments
Pay Rate: $50 to $60/hr.
Required Skills
7+ years of experience in Technical Program, Project, or Product Management
Strong experience with eCommerce and/or Contact Center platforms.
Proven ability to manage complex, cross-functional technology initiatives and influence senior stakeholders.
Strong understanding of business processes, system integrations, upstream/downstream dependencies, and technical architecture.
Experience working as the bridge between business and engineering/technology teams.
Experience with Agile and Waterfall delivery methodologies.
Bachelor’s degree in a technical field, or 11+ years of directly relevant experience.
Experience with SAP S/4HANA, Order-to-Cash, Genesys, payments/financing, order management, telephony/chat, or workforce management platforms.
Exposure to AI applications within Contact Center environments.
Experience delivering programs within a global organization.
PMP or Certified ScrumMaster (CSM) certification
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