This entry-level role provides first-line technical support to employees, handling routine incidents, service requests and standard equipment setup using established procedures.
$47,300.00 - $70,900.00 Annual
- Provide first-line employee support for common hardware, software, email, printing and peripheral issues
- Log, categorize and prioritize support tickets, document actions taken, communicate progress to IT leadership, and confirm resolution with users
- Prepare and deploy standard laptops, desktops and peripherals
- Support employee onboarding, transfers and departures
- Perform password resets, account unlocks and basic multifactor authentication assistance
- IT diploma
- relevant coursework or equivalent hands-on experience
- Nice to have: CompTIA A+
- LTD & Insurance
- RRSP with a company match
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Employee Assistance Program (EAP) Resources
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